Site Services Coordinator

About Bill Wilson Center:

Bill Wilson Center is a nationally and regionally recognized leader for providing services to at-risk youth and families. Our agency, from our executive team to our frontline staff, is committed to improving the lives and conditions of the people we serve. We provide direct services to more than 3,500 children, youth, young adults, and families in Santa Clara County. BWC delivers services that meet the cultural and linguistic needs of our whole community. We value our unique ethnic diversity as well as the LGBTQ community and non-able body community. Join us and become a difference maker at Bill Wilson Center 

Job Summary:

The Site Services coordinator for the Parkmoor project supports up to 79 residents in a permanent supportive housing unit through case management, providing resources, attending ongoing meetings, organizing life skills groups, planning monthly events for participants, resolving conflict issues, and teaching daily life skills. The Site Services coordinator will work closely with case managers and coordinate with property management staff.

Essential Duties/Responsibilities:

Client Assessment And Planning

• Work together with case manager, residents, and property manager.
• Ensure all residents meet eligibility requirements appropriate for the units they are being offered.
• Ensure compliance with policy and procedure, budget, contract outcomes, and requirements.
• Conduct assessments to understand each family's unique needs and situation.
• Collaborate with families to develop individualized case plans that address their goals for housing stability, employment, and self-sufficiency.
• Maintain accurate records and reports.

Resource Connection And Advocacy

• Link families with essential resources like job training, education, healthcare, legal aid, and permanent housing assistance.
• Advocate for families in their interactions with government agencies and service providers.

Support And Empowerment

• Provide ongoing support and guidance to families as they work towards their goals.
• Help families develop coping mechanisms, budgeting skills, and life skills necessary for independent living.

Monitoring And Evaluation

• Monitor families' progress towards achieving their goals.
• Document activities and outcomes.
• Analyze data to identify areas for improvement in services.

Collaboration And Communication

• Collaborate with other staff, the property manager, outside agencies, and community partners to ensure comprehensive services for families.
• Communicate effectively with families, respecting their privacy and confidentiality.

Additional Responsibilities

• Participate in professional development opportunities.
• Attend agency and other program meetings and trainings as appropriate.
• Participate in agency Program Quality Improvement activities and initiatives.
• Participate in agency Safety initiatives and proactively report safety issues to management immediately.
• Regular attendance is a requirement of the position.
• Other duties may be assigned.

Education and Experience:

• (B.A.) in Social Work, Sociology, Psychology, or related field plus 2+ years of relevant case management experience and/or training; or equivalent combination of education and experience. Preferred experience working with homeless clients and or in a shelter setting.

Required Skills/Abilities:

• Driving is a requirement of the job (valid California driver's license with access to a personal vehicle that can be used for company business and current personal automobile insurance).
• Current CPR and First Aid Certification required (or complete within 30 days of hire).
• Fingerprinting/background check as required by the Department of Justice and/or Title XXII regulations. TB test required.
• Ability to work with basic mathematical concepts as required for reporting. 
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• To perform this job successfully, an individual should have knowledge of Internet software; Spreadsheet software and Word Processing software. Knowledge of Google Suite desired. Internet research skills are a plus.
• To perform this job successfully, an individual must be able to perform all essential duties and responsibilities satisfactorily.
• The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to remain stationary, move, inspect, gather and input information, and communicate.
• The employee must occasionally move up to 30 pounds.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderate.

Salary Range:

$24-$27 per hour

Employee Benefits & Perks:

We offer a generous compensation package for full-time employees that includes the following:

• 4 Weeks Accrued PTO
• 14 Paid Holidays Per Year
• Paid Health, Dental, Vision & Voluntary Life Insurance Plans
• Flexible Spending Plans for Medical, Dependent Care, Parking, and Transit
• 401 (K) Retirement Plan
• 24/7 Employee Assistance Program
• Upward Career Mobility
• Discounts and Savings through Tickets At Work and LifeMart  

EEO:

Bill Wilson Center is an Equal Opportunity/Affirmative Action Employer.

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. Because of a need to remain responsive to the needs of our clients and our Agency's operations, responsibilities may be modified at any time.