IT Operations Specialist

15 hours ago

Canton, Ohio, United States People Architects Full time

People Architects is recruiting for our client, a fast-growing portfolio of consumer brands is searching for a
hands-on IT Operations Specialist
to join our IT team based out of our Canton, OH headquarters. If you love solving real-world tech problems, from cloud systems to warehouse scanners, this role puts you at the center of a fast-growing ecommerce engine. You'll be the go-to for 100+ users across our Canton HQ and 3PL warehouse, no two days the same.

In this role, you'll support the IT Manager with day-to-day infrastructure needs, provide Tier 1 and Tier 2 support, and play a key role in maintaining systems that power both our office and warehouse operations. From network and cloud administration to troubleshooting barcode scanners and shipping hardware, this position offers a unique blend of corporate IT and 3PL warehouse technology support.

Responsibilities

  • Manage, monitor, and maintain IT systems (networks, servers, cloud platforms).
  • Provide end-user support (hardware, software, connectivity, helpdesk management).
  • Troubleshoot and optimize inventory management software, barcode scanners, and shipping scales used in our 3PL warehouse.
  • Administer and track IT equipment for new hires and departing employees.
  • Collaborate across teams to ensure data integrity and accessibility for decision-making.
  • Implement and monitor security protocols to safeguard company systems.
  • Work with external vendors and service providers on IT-related services.
  • Identify opportunities for automation and process improvement.

Qualifications (Required and Preferred)

  • Must: hands-on desktop/network support, troubleshooting, comfort in fast-paced environment.
  • Nice-to-Have: exposure to Azure/AWS, barcode or 3PL systems, helpdesk ticketing experience.
  • Understanding of cybersecurity principles and best practices.
  • Hands-on experience with warehouse technologies (inventory software, barcode scanners, shipping hardware).
  • Excellent problem-solving, communication, and documentation skills.
  • Ability to balance multiple priorities in a fast-paced, entrepreneurial environment.
  • Bachelor's degree in IT/Computer Science or equivalent practical experience.
  • Bonus points for prior experience in ecommerce or helpdesk management.

Why Join

Competitive salary + full benefits

Opportunity to advance into Systems or Network Administration as we scale

We are committed to a diverse and inclusive workplace. People Architects and our clients are equal opportunity employers and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Applicants for employment with any of People Architect's clients will never be asked to provide money (even if reimbursable) as part of the job application or hiring process.

*no external agencies/3rd parties.

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