Program Support Technicians-

Title: Program Support Technicians- (NMVTIS) Online Dealer Work Center-Position #03986

State Role Title: Admin and Office Spec III

Hiring Range: $43, $49,507.50

Pay Band: 3

Agency: Department of Motor Vehicles

Location: ON-LINE DEALER DIVISION

Agency Website:

Recruitment Type: Agency Employee Only - A

Job Duties

This position is open to current DMV employees only

The Program Support Technician supports the Online Dealer Work Center by processing vehicle records, ensuring NMVTIS compliance, and providing key customer support. This role involves detailed research, documentation management, and collaboration with external agencies to maintain accurate and compliant vehicle records.

Key Responsibilities:

Process Helds, Suspense reports, and duplicate title updates; research and resolve vehicle record discrepancies.

Verify documents using OnBase and external systems to ensure NMVTIS compliance.

Respond to dealer and agency inquiries via phone and email; draft correspondence regarding resolutions.

Maintain detailed logs and documentation to support audits and fraud prevention.

Cross-train on related program workflows and assist with operational coverage.

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves a wide array of businesses, including dealers, fuels tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don't just talk about our core values, we live them

Minimum Qualifications

• Knowledge of DMV policies related to NMVTIS and title processing.
• Strong research and organizational skills to resolve discrepancies and maintain accurate records.
• Proficiency in data entry, recordkeeping, and DMV systems.
• Excellent communication skills for coordinating with internal and external stakeholders.
• Ability to identify and prevent title fraud through thorough analysis.

Additional Considerations

• Experience with NMVTIS operations or vehicle title processing.
• Familiarity with document imaging and retention systems.
• Strong problem-solving skills for addressing operational inefficiencies.
• Experience with DMV operations or similar regulatory environments.

Job-Specific Requirements:

• Must pass a fingerprint-based background check.
• License: Must possess a valid driver's license with no more than 6 demerit points and no major convictions.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify

All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s).

As a condition of employment, DMV will be alerted of any moving violation convictions, including suspension of license.

Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc. in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience as well as years of experience in order to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disability Act. Contact for assistance.

Minorities, individuals with disabilities, Veterans, and people with National Service experience are encouraged to apply. EEO/AA/TT.

Contact Information

Name: DMV Employment

Phone:

Email:

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer