IT Service Desk Intern

6 days ago

Alexandria, Virginia, United States Tepa Full time $40,000 - $60,000 per year

ABOUT THE TEPA COMPANIES

Established in 2005 and owned by the Paskenta Band of Nomlaki Indians, The Tepa Companies deliver comprehensive and sustainable solutions to federal, state, local, and private-sector clients throughout the United States. The tribally owned companies work independently and collaboratively to provide wide-ranging construction, engineering, environmental, industrial, staffing and technology services.

When you join Tepa Companies, you have the opportunity to expand your entrepreneurial skill set while growing professionally alongside the best in the industry. You will have the opportunity to impact your team, the organization as a whole and subsequently, our Tribe. 

We seek out top talent to provide the best services for our clients. We focus on being a responsible company for our employees and their families by creating a culture that reflects our core values and offering competitive pay and benefits package. Our benefits package includes comprehensive medical, dental, vision, generous paid time off and holidays, 401(k) plan with company match, life insurance, flexible spending and health savings account, mental health support and resources, short and long-term disability, and tuition reimbursement. 

LOCATION: This is a hybrid position requiring regular in-office presence in Alexandria, VA.

ABOUT THE JOB

The Tepa Companies are seeking an IT Service Desk Intern who will assist the Senior Service Desk Analyst in resolving up to high level end-user and management issues.  This role is a single point of resolution for local support, remote, and field users in a growing company.  This role is very visible within the company and will have the opportunity for a positive impact on the organization. 

The Tepa Companies 2026 Intern Program is a paid opportunity for the duration of 12 weeks. Depending on your workload and school schedule, the work schedule will be approximately 40 hours per week in the office location.

Job Functions:

Collaborates with team members on troubleshootingUnder supervision responds to and follows up with service desk tickets from KACE via phone, email, chat, and in person. Assists with investigations and implementation of solutions to technical issues for end-users and collaborate with co-workers on the IT team for helpAssists with technical support for Microsoft, Adobe, and other business applications Installs, documents, and troubleshoots desktop software for production staff under supervisionShadows and assists the Senior Help Desk Analyst on problem managementWorks closely with the IT Asset Administrator to assist asset tracking with employee/contractor moves, adds, and changes Customer focused to our internal and external clients Works with a sense of urgencyGood communication skills both written and oralOther duties as assigned

WHAT WE'RE LOOKING FOR

Pursuing a bachelor's degree in information technology, computer science or another related field from accredited programApplicant must be within two years of completing degreeDesktop troubleshooting a plusMicrosoft Applications 

Equal Opportunity Employer Veterans

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