Employment Coach Specialist

Description & Requirements

Join our dedicated team as a remote Employment Coach Specialist, helping individuals and families receiving food and/or cash assistance gain and retain employment We develop individualized plans based on thorough assessments of each participant's strengths and barriers, guiding them toward financial self-sufficiency. With passion and commitment, we see our participants' self-esteem, confidence, and pride increase as they become contributing members of society.

If you are a talented, trustworthy, and caring individual, who resides in the state of Idaho we invite you to apply and make a meaningful impact with us

The position work hours are from 8am - 5pm Mountain Time Zone. This position requires working remotely four days a week, with one day spent onsite at either the Department of Labor or a local library. Additionally, please note a customer service assessment will be administered as part of the application process.

This position will be a contract position with one of our partnering agencies with ability to convert to a Maximus employee after 90 days of employment based on performance, attendance, and business needs.

Essential Duties and Responsibilities:

• Cultivate and nurture professional relationships with customers, continuously monitoring their engagement and progress within the program.
• Regularly collaborate with customers to set and accomplish program goals, ensuring ongoing eligibility and program service maintenance.
• Demonstrate extensive program knowledge, guiding customers through various stages of the application process, from enrollment to benefit and service allocation.
• Assist customers in accessing essential services aligned with program objectives, including educational or vocational training, medical care, childcare, transportation, mental health resources, legal assistance, and other pertinent needs.
• Conduct follow-ups with customers to address needs, resolve concerns, and ensure their requirements are met satisfactorily.
• Collaborate with team members to provide expertise and support in resolving participant issues effectively.
• Maintain accurate and timely case documentation for all customer interactions, ensuring comprehensive records of activities.
• Share updates regarding outreach and engagement initiatives with project staff, facilitating effective communication.
• Identify and communicate barriers hindering customer engagement with the Provider, informing project staff promptly.
• Perform additional duties as directed by leadership to support program objectives.
• Provide documentation for customers to report employment.
• Complete timely updates, including maintaining case notes, in multiple systems for customer cases.
• Continuously motivate customers to keep moving toward their employment goals.
• Achieve weekly, monthly, and quarterly performance and quality goals.
• Stay abreast of policies and procedures.
• Develop an employment action plan (Work Plan) with customers, guiding them towards employment.
• Assess customers' needs and provide necessary support, such as bus passes, gas vouchers, and clothing vouchers.
• Review program requirements with customers.
• Link customers to employers and/or training/educa tion providers to fulfill their Work Plan.
• Track customers' progress and participation in their assigned activities.
• Must live in the state of Idaho
• Ability to work 1 day at the Department of Labor or local library

Minimum Requirements

• High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.

This position is remote and will require quiet workspace in your home for remote work.

Home Office Requirements:

• Reliable High Speed internet service
• Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
• Minimum 5 Mpbs upload speeds
• Private and secure workspace

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EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at .