Bilingual Call Center Representative

1 day ago

New York, New York, United States Tap Growth ai Full time

We're Hiring: Bilingual Call Center Representative (Bengali)
We are seeking a dedicated and fluent Bilingual Call Center Representative to provide exceptional customer service to our Bengali-speaking clients. This
full-time, remote call center role
is ideal for bilingual professionals fluent in
Bengali/Hindu/Urdu and English
, passionate about public service, and eager to assist individuals navigating enrollment and healthcare options.
Note:
This is a fully remote position, but candidates must reside on the East Coast.
New York residency is strongly preferred.
Location:
Must reside on the East Coast (New York preferred)

Role:
Bilingual Call Center Representative (Bengali/Hindu/Urdu)

Schedule:
Full time

Work Type:
Remote

Key Responsibilities

  • Handle inbound calls regarding enrollment services
  • Educate consumers on managed care options and assist with health plan selection
  • Process enrollment and disenrollment forms accurately
  • Perform mailroom support tasks as needed
  • Document and track all consumer interactions in internal systems
  • Escalate issues or complex inquiries to appropriate personnel
  • Provide Bengali/Hindu/Urdu-English interpretation as needed
  • Participate in training sessions and stay up to date with program policies

Required
Candidate Requirements:

  • Must reside on the East Coast (New York preferred)
  • High school diploma or equivalent (college degree a plus)
  • Fluency in both Bengali/Hindu/Urdu and English (spoken and written)
  • Minimum 2 years of experience in customer service or human services
  • Typing speed of at least 35 WPM
  • Strong communication, multitasking, and problem-solving skills
  • Proficiency using multiple systems and working in a fast-paced, remote environment
  • Dependable, punctual, and team-oriented

Preferred:

  • Prior experience working in a call center environment
  • Familiarity with Medicaid, managed care, or other healthcare programs

Remote Work & Equipment Requirements
This is a fully remote position, and all candidates must provide their own equipment and workspace. The following are required:

  • A Windows 10 PC or macOS Catalina or newer
  • A USB-wired headset with a microphone (Bluetooth is not permitted)
  • Reliable internet connection with minimum speeds of 25 Mbps download/5 Mbps upload
  • Mobile hotspots and shared public Wi-Fi are not acceptable
  • A quiet, private, and distraction-free home workspace
  • Ability to work effectively using a dual-screen set up or quickly navigate between systems

Ready to make an impact? Apply now and let's grow together

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