Dispatch and Customer Service Manager
2 hours ago
ABOUT US
At Fluid Dynamics Plumbing, we're not just another plumbing company—we're a family-driven business built on trust, integrity, and top-quality service. While our name is new, our experience runs deep. We specialize in delivering high-quality plumbing solutions for both commercial and residential projects. Our services range from new construction and remodels to service repairs and maintenance, all executed with precision and care. Leveraging cutting-edge technology like ServiceTitan CRM, we streamline operations to enhance both team efficiency and customer experience. At Fluid Dynamics Plumbing, we foster a collaborative and growth-oriented work environment, where team members are valued and given opportunities to advance their careers. Each of us prioritizes quality, integrity, and customer satisfaction in everything we do.
POSITION SUMMARY
The Dispatch and Customer Service Manager is responsible for overseeing and coordinating our dispatchers/customer service representatives and our outside sales technicians and plumbers. In this role, you will consistently use leadership skills, proven customer service expertise, and enjoy interacting with our clients and technicians to ensure we achieve client satisfaction. You must have a comprehensive understanding of logistics and will work closely with ownership to achieve business goals and objectives.
HOW THIS ROLE RELATES TO THE SUCCESS OF FLUID DYNAMICS PLUMBING
The role of the Dispatch and Customer Service Manager is pivotal in growing and shaping Fluid Dynamics Plumbing's reputation within the community. This role is critical in ensuring efficient delivery processes, maximizing our field technician's time and mileage, and keeping our clients updated and informed. This position creates positive experiences for our customers, generating repeat business and exceptional customer reviews. They bring enthusiasm and innovation to the team.
KEY RESPONSIBILITIES
This position will be responsible for, but not limited to the following:
● Receiving incoming client calls and setting appointments.
● Manage daily dispatch operations, ensuring timely and efficient arrival of plumbing technicians.
● Proactively address and resolve client service issues to maintain high levels of satisfaction.
● Work with customers to ensure timely payment of services and follow up as needed.
● Communicate effectively with drivers and clients to resolve issues and ensure customer satisfaction.
● Oversee software for tracking plumbing technician's logistics.
● Utilize GPS technology to monitor fleet movements and optimize routing.
● Conduct data entry and maintain accurate records related to dispatch operations.
● Train and mentor dispatch staff on best practices in client satisfaction, fleet management and logistics operations.
● Excellent professional presentation conveying cleanliness, care of company provided equipment and vehicle and upholding reputation of Fluid Dynamics Plumbing.
● Attendance, punctuality and being a team contributor that adds to a collaborative and respectful work environment is a requirement for all team members of Fluid Dynamics Plumbing.
There is a lot more to this role. If you are interested in bringing your skills, talents and leadership to our company, we'd love to hear from you. For more information, visit
Career Opportunities | Trusted Plumbing Company in San Jose, CA
Salary: $68,640 - $70,304 + Benefits on Day 1 including 100% paid Medical, Dental, Vision for you. 401K and Vacation.
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