Technology Support III

JOB DESCRIPTION

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III team member in the Employee Platforms organization, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Leads and oversees vendor dispatches, ensuring timely completion of tasks within Service Level Agreements (SLAs), adherence to risk and control standards, and alignment with customer expectations
• Manage and enforce controls related to media management, asset management, and the overall hygiene of workplace environments and stockrooms
• Schedules, assigns, and oversees stockroom assessments, review feedback from stockroom managers, and update relevant Systems of Record (SoRs)
  
  Facilitates onboarding processes for third-party technicians, managing their credentials and standing within JPMC systems
• Represents North America in project meetings (Non-GRE/GTI RES) and provide status updates
• Delivers financial reporting, metrics, and analysis for MACD (Move, Add, Change, Delete) requests and incidents, optimizing processes and identifying areas for improvement
• Addresses customer inquiries and resolve issues to ensure satisfaction and maintain positive relationships
• Ensures compliance with company policies, safety regulations, and industry standards
  Collaborates with global counterparts on Disaster Recovery site validation and testing

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Experience in observability and monitoring tools and techniques
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Proven experience in operations management, including asset management, media management, vendor management, ticket management, and field service operations
• Demonstrated experience in innovating and implementing new processes and tools to enhance operational efficiency
• Leader and organizational skills, with the ability to drive change and influence stakeholders

Preferred qualifications, capabilities, and skills

• In-depth knowledge of the financial services industry and their IT systems
• Experience in working with global teams

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.