Content Data Support Analyst

2 weeks ago

Ann Arbor, Michigan, United States Clarivate Full time $90,000 - $120,000 per year

At Clarivate, we empower higher education institutions worldwide through innovative cloud-based solutions that elevate research, teaching, and learning. As an Associate Content Support Analyst, you'll be at the heart of our mission—ensuring academic and national libraries have seamless access to the data and tools they need to thrive.

In this role, you'll dive into complex technical challenges, working with SQL databases and cloud environments to support our global customers. You'll collaborate across support, engineering, and product teams to deliver high-impact solutions that keep our systems running smoothly and satisfy our clients.

Join us and be part of a team that's shaping the future of education through smart, scalable technology

About You – experience, education, skills, and accomplishments…

  • Bachelor's Degree or equivalent in relevant field (MLIS, Information Systems, Industrial Engineering)

It would be great if you also had…

  • 1+ year(s) experience in technical customer service
  • Digital library experience
  • Experience in technical customer support
  • Familiarity with Research Office practices
  • Familiarity with librarianship practices/information science – cataloguing, classification, search, and referencing
  • SQL experience

What will you be doing in this role?...

  • Act as first responder to incoming client-reported cases involving metadata quality issues or concerns.
  • Analyze reported issues to determine scope and severity.
  • Implement fixes and/or solutions to resolve reported metadata issues.
  • Communicate status and resolution information on all cases to customers via CRM software.
  • Identify and escalate more complex metadata quality issues internally for resolution.
  • Provide assistance as needed on large data projects.

Hours of Work

This is a full-time, hybrid position, working out of our EST or CST office locations

Ability to be flexible with working hours across regions and time zones worldwide

#CB

#LI-hybrid

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

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