Automotive Express Service Advisor

2 days ago

Englewood, Colorado, United States Groove Toyota Full time

We are seeking a dynamic and customer-focused Express Service Advisor to join our automotive team. In this role, you will be the key liaison between our customers and our service technicians, ensuring that every visit is a seamless and positive experience. You will assist customers with their vehicle maintenance needs, provide accurate service recommendations, and coordinate with the express service team to deliver high-quality service efficiently.

This is an excellent opportunity for someone with a passion for cars, outstanding communication skills, and a desire to work in a fast-paced environment where customer satisfaction is the top priority.

Responsibilities:

  • Greet customers promptly and professionally upon their arrival.
  • Identify vehicle service needs by listening to customers and conducting walk-around inspections.
  • Provide clear and accurate service recommendations and explain maintenance procedures.
  • Prepare work orders for the express service team and coordinate workflow to ensure timely completion.
  • Keep customers informed of their vehicle's status and address any questions or concerns.
  • Conduct final checks on completed vehicles to ensure quality and customer satisfaction.
  • Promote additional services or products that enhance vehicle performance.
  • Maintain a clean and organized work environment, adhering to all company policies and safety regulations.

Requirements

  • Must be at least 18 years of age
  • Valid in-state driver's license and have and maintain an acceptable, safe driving record
  • Able to pass a pre-employment background check and drug screen for illegal substances
  • Authorized to work in the United States
  • Strong customer service and communication skills.
  • Ability to multi-task and thrive in a fast-paced environment.
  • Previous experience in the automotive industry or service advising is a plus but not required.

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