Resource and Crisis Support Specialist

Employees at Damar aren't just part of a workforce — they're part of a mission-driven team making a real difference in people's lives.Since 1967, Damar has been recognized across Indiana as one of the largest not-for-profit organizations and a leading provider of behavioral health and intellectual and developmental disability (I/DD) services. We foster a united, purpose-driven culture where employees feel valued, supported, and motivated to give their best. It's no surprise Damar has been named a Top Workplace for several years

Ready to make a real difference?Join us in empowering individuals with intellectual and developmental disabilities or autism. Damar is currently seeking a talented, motivated and detail oriented Resource and Crisis Support Specialist. The Resource and Crisis Support Specialist is responsible for responding to crisis situations involving children and adolescents in Damar's Intensive Foster Care Program, with flexibility to assist other programs across the agency when needed. In this capacity, the Resource and Crisis Support Specialist will provide assistance to caregivers by role modeling, teaching appropriate responses, and completing program implementation. In response to critical situations, delivers immediate resources, targeted training, corrective guidance, and hands-on support to staff. While the primary reporting line is to the Director of Intensive Foster Care Services, the role may also report to other agency leaders when providing support to additional programs.

We are hiring for the following shifts:

• 2nd Shift - generally 3:00pm - 11:30pm
• Weekend Shift - generally Saturday and Sunday 7am-11pm + 8 hours during the week

Here are just a few of the benefits you'll enjoy at Damar:

• Eligible for the Damar Advantage including discounts at Damar Health Services and Damar Pharmacy
• Comprehensive training in verbal intervention and physical management techniques
• Medical, Dental, and Vision Insurance options
• Up to $3,000 per year in Tuition Assistance
• Save for your retirement with our 401(k) Plan Participation
• Take care of loved ones through our Damar provided Life Insurance and additional voluntary options
• Short-Term and Long-Term Disability Insurance options
• Paid Holidays to spend time with loved ones
• Paid Time Off (PTO) for rest and renewal

Remarkable way you will make a difference...

• Effectively responds to and manages crisis situations, prioritizing Intensive Foster Care Services while also supporting other Damar programs. Takes a lead role in de-escalation and intervention when necessary.
• Able to promptly respond to crises involving clients and/or caregivers to ensure safety and provide necessary support.
• Willing to be trained to complete risk assessments.
• Answers incoming calls during scheduled shifts as part of regular responsibilities.
• Attends mandatory staff meeting and other meetings as assigned.
• Provides support to other Damar programs if/when needed.
• Works to build rapport and foster engagement with high-acuity youth and their caregivers.
• Works within a multi-disciplinary team to address specific behavioral and mental health needs of the youth in order to preserve placement.
• Attends training courses designed to increase skills.
• Ensures policies and procedures are followed by employees and takes prompt and appropriate action to correct violations.
• Maintains alertness and engagement at all times.
• Provides safety and security through active interactions with caregivers and children.
• Initiates special precautions for clients that exhibit and meet high risk behavior criteria.
• Takes appropriate action regarding any events that affect the mental and physical well-being of the IFC youth, including but not limited to, providing client and caregiver support, informal training and crisis management.
• Understands behavior support plans for high acuity clients.
• Prioritizes duties in a manner consistent with organizational objectives and growth.
• Shows initiative by identifying solutions to work towards improving mal-adaptive behaviors, including aggression, elopement and self-harm.
• Ensures that the Agency meets its quality improvement, evaluation and reporting requirements.
• Maintains written documentation of all pertinent information occurring during assigned shifts and promptly routes important information to appropriate personnel.
• Complies with HIPAA guidelines by maintaining the confidentiality of video recordings and protecting access to the video recording and monitoring room.
• Completes incident reports, including reporting any suspected exploitation, abuse, or neglect of a client.

What you need to be considered...

• High School Diploma or GED required. College degree preferred.
• Must have one year of full-time experience working with behavioral challenges and/or individuals identifying with the DD/ID population.
• Six months experience on the Damar Resource Team preferred.
• Minimum age of 21 per licensure requirements.
• Depending on the specific role you may need to possess a valid Indiana driver's license and good driving record
• Successfully complete a pre-employment physical.
• Favorably meet and maintain Damar's background screening
• Be clear of any felony convictions, substantiated charges of neglect or other disqualifying criminal offenses

Essential Job Functions

Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight (up to 35lbs); to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; to travel to other locations using various modes of private and commercial transportation; and to verbally communicate to exchange information.

Vision: See in the normal visual range with or without correction.

Hearing: Hear in the normal audio range with or without correction.

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