Service Advisor

3 days ago

Falcon Heights, Minnesota, United States BIG O TIRES - FALCON Full time

Benefits:
  • 401(k)
  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Free uniforms
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Signing bonus
  • Training & development
  • Vision insurance


At Big O Tires, we strive to be the preferred tire and auto service retailer in every community while making Big O Tires a great place to work. We offer paid benefits, 401k match,  profit sharing bonuses, paid time off, a family oriented work environment, and all you need to be successful. Join our team today

POSITION SUMMARY As an Automotive Service advisor for Big O Tires, you will focus on enhancing the customer experience, building loyalty, and maximizing sales. If you have a service advisor or sales background, a proven track record in sales, and are highly committed to delivering the best service experience to our guests, we would like to talk with you. This is a high-volume, fast-paced environment that requires the ability to multi-task, maintain a friendly and professional demeanor, with superb customer service and communication skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Build customer satisfaction and loyalty by providing the best guest experience
  • Achieve a thorough knowledge of all products, services, warranties and maintenance issues
  • Keep up to date through training and vendor publications
  • Adhere to the Big O Tire policies and procedures
  • 40 to 50 hour work weeks including Saturday. 
  • Assist other sales or service associates as needed in an effort to exceed our customers' expectations
  • Help maintain the appearance and cleanliness of the building and perimeter areas
  • Assist in receiving or transferring goods and maintenance of the inventory including unloading trucks and warehouse stocking
  • Maintain showroom merchandise
  • Follow all safety practices as outlined in policy and procedures
  • Sales of tires and service-related needs
QUALIFICATIONS
  • 3 year minimum tire & auto service advisor or sales experience
  • Strong auto service & tire sales knowledge
  • Good leadership abilities and team building
  • Excellent customer service and communication skills
  • Strong organizational skills
  • Proficient at preventive maintenance sales
  • Maintain professional appearance at all times
  • Have problem solving abilities and be a self-starter
  • Multi-tasking abilities
  We are an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, age, sex, religion or national origin. We are committed to building a culturally diverse faculty.    

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