Retail Sales Associate

At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we've grown into a global community—with a thriving e-commerce business, multiple catalogs, 60+ retail stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we're working better, smarter and faster than ever—and setting our sights even higher. We're building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other's passions and curiosity, take risks, try new things and believe that every new day brings opportunities for growth.

A day in the store looks like this:

As part of our retail team, you get to be the heartbeat of the company and provide our customers with an unforgettable experience—all in a fast-paced, fast-changing environment that allows you to showcase your people skills and develop operational expertise.

Providing great customer service isn't just a goal—it's the essence of who we are. Each customer knows that walking through our doors means experiencing unbeatable service with an amazing depth of product knowledge every time they visit.

Got the skills and experience? Here's what we're looking for:

• Previous retail experience a plus
• Ability to work part-time, flexible schedule, including nights and weekends
• Knowledge of cash register/POS systems a plus

Responsibilities

Customer Engagement

• Greet and assist customers promptly and courteously
• Maintain product knowledge to assist customers effectively 
• Resolve customer issues or escalate as needed
• Preferred experience with customer outreach and driving customer loyalty through brand awareness initiatives

Building Service Standards (Sales and Merchandising)

• Maintain overall store cleanliness, ensuring all areas, including the salesfloor, stockroom and common areas are tidy and presentable
• Replenish stock and manage inventory on the sales floor 
• Support the meeting of store and team sales targets while also increasing customer loyalty 
• Assist with merchandising and store displays 
• Process transactions accurately and efficiently 

Operational Excellence and Team Support

• Participate in training programs and staff meetings 
• Assist in providing peer training and support to new team members 
• Seek feedback and actively engage in personal development

Benefits Package – and here's our end of the bargain

• Competitive compensation based on skills and experience
• Generous employee discount on products that make you smarter

Physical Requirements

•  Ability to climb a ladder
• Lift and/or move up to approximately 50 pounds frequently
• Bending/stooping/kneeling required – frequently
• Climbing ladders – occasionally
• Routine standing for duration of shift (up to 8 hours)
• Ability to work varied hours and days including nights, weekends and holidays as needed

Equal Employment Opportunity Policy

People are selected to become members of the Lakeshore family based on skill, merit, and mind-boggling talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren't equal, we all lose.

Lakeshore is an E-Verify employer. We use E-Verify to confirm the employment eligibility of all newly hired employees.

Please see the E-Verify Participation Poster and Know Your Rights Poster in English and Spanish for more information. INDRL2