Fulfillment & Operations Manager

At Til Valhalla Project (T.V.P.), we surprise-deliver memorials to families of Fallen Military/First-Responder and Reduce Veteran Suicide. The way we fund this mission is by creating an array of products that inspire our customers to be the best versions of themselves. By only operating in a few core areas (Awareness, Motivation, and Tribute), we have created a thriving mission that has tipped the scales of impact in only 8 years. As we scale, we seek dedicated professionals to help us innovate and carve a new path in the market while staying true to our mission.

Founded in 2017 by U.S. Marine Corps Veteran Korey Shaffer, who, after returning from Afghanistan, saw too many of his battle brothers succumb to suicide. Determined to make a difference, he created T.V.P. to honor the fallen and support those still struggling.

Since its inception, T.V.P. has provided Thousands of Memorials, Tens of Thousands of Hours of Therapy, Millions Donated To Veterans In Need.

Join the T.V.P. Family and take pride in making a lasting impact on veterans, their families, and our community.

Reporting to the Director of Operations, the Fulfillment Supervisor is responsible for overseeing daily warehouse operations, leading and developing team members, and ensuring all orders are fulfilled accurately and on time. The ideal candidate is organized, solutions-oriented, and highly dependable. This role contributes to our mission by driving operational excellence, supporting sales growth, and ensuring every customer receives a high-quality, on-time experience.

• Lead and manage the fulfillment team to achieve accuracy, efficiency, cost and service goals. 
• Maintain a high level of accuracy and quality in all daily fulfillment tasks.
• Develop, Monitor and report team performance against departmental KPIs and objectives.
• Understand how fulfillment performance supports sales growth and overall profitability. Understanding of SIOP and fulfillment's role within the process
• Use workload planning tools to ensure all customer orders are shipped accurately, within budget and on time. 
• Train, coach, and develop team members to ensure they are skilled and successful in their roles.
• Optimize labor efficiency and manage costs in line with budget expectations.
• Reinforce safety, quality, and productivity standards through consistent coaching and adherence to SOPs.
• Document all SOPs and Standard Work for each process/role
• Foster a positive, team-oriented work environment that values accountability and collaboration.
• Ensure all fulfillment and shipping systems are updated, accurate, and functioning properly.
• Oversee order progression and backorders, proactively communicating delays or risks to leadership.
• Manage priorities and communicate clearly during peak order volumes or process changes.
• Regularly update management on departmental performance, challenges, and improvement opportunities.
• Maintain organized, efficient use of warehouse space for accurate product storage and inventory control.
• Perform other related duties as assigned.

Requirements

• While you do not need to have served, a passion for the Mission is critical because we're mission first, always. 
• Reliable, punctual, and strong work ethic
• 5+ years in a supervisory role within a warehouse or distribution environment
• Proven ability to lead teams and drive results
• Experience managing warehouse slotting and workflow organization
• Strong computer and math skills; comfortable using WMS or ERP systems
• Excellent problem-solving, communication, and time-management skills
• Ability to work a flexible schedule, including occasional overtime
• Physically able to stand, walk, and lift up to 60 lbs throughout the day
• Comfortable working in hot/cold warehouse environments (ours has A/C)
• Reliable transportation required

• Experience with Lean, Six Sigma, or process improvement initiatives
• Familiarity with eCommerce fulfillment or 3PL operations
• Light manufacturing experience a plus
• Bilingual (Spanish) a plus
• Experience developing or training team members
• Strong data orientation and comfort tracking KPIs (accuracy, efficiency, etc.)