Front Desk Shift Lead

Are you looking for an ENGAGING and FULFILLING position in a SUPPORTIVE environment with exciting Growth Opportunities?

If so, this position is for YOU

At Massage Envy McCandless, we are looking for individuals who are customer service oriented and possess a passion for the beauty and wellness industry

Massage Envy is a leading provider of Massage and Skin Care services and is on the cutting edge of developing and offering clients the newest and most effective beauty and wellness treatments

What We'll Accomplish Together

As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is converting guests to members, retaining members, driving retail sales, and delivering an amazing experience.

What the Role Includes:

Massage Envy McCandless is in search of a passionate, dedicated, and responsible individual to adopt the position of Shift Lead. This individual should reflect our brand values of gratitude, optimism, empathy, consistency, and consistency whilst maintaining the integrity of the clinic its employees. In the clinic manager's absence, the Shift Lead would ensure that the clinic runs smoothly and effectively. The Shift Lead's duties would include, but not be limited to, the following:

· Leading by example with exceptional customer service

· Exceeding clinic metric expectations by maintaining a strong closing percentage

· Acting as the primary point of contact for all employees under their supervision, escalating when appropriate

· Addressing and resolving customer service issues, escalating when appropriate

· Taking initiative to enact client outreach calls

· Monitoring the appointment book to ensure accuracy (adjusting appointment colors, correcting scheduling mistakes, etc.)

· Organizing and otherwise maintaining clinic materials

· Ensuring the cleanliness of the clinic space

· Delegating responsibilities to the desk staff present, to encourage independent work

· Encouraging personal growth and self-sufficiency amongst front desk staff

· Being punctual and holding others accountable for tardiness

· Acting as connective tissue between "front of house" and "back of house" staff, ensuring that effective communication, team mentality, and a positive atmosphere are supported at all times

· Attending high-level meetings to absorb and execute the discussed implementations

· Radiating a positive attitude and genuine eagerness to learn; serving as a source of inspiration to all employees

· Accepting feedback and molding from the clinic manager to ensure that the position's standards are being met.

Here's what's in it for you:

The rewards of the job go beyond the difference you'll make in the lives of members and guests. We offer a culture of care that inspires you to be your best with:

Benefits that help you take care of you including employer-paid healthcare, matching 401(k), and paid time off for Full Time employees. Also includes Free or discounted services and retail product.

A healthy compensation plan that rewards your hard work with Hourly PLUS Commission.

A dynamic, energizing environment where you're consistently challenged, never bored.

What It Takes To Succeed

We only succeed together, so we're looking for people with the passion and experience to be amazing. Those who thrive in this role are:

Sales superstars who aren't afraid to take the lead in connecting clients to memberships, services, and retail products to support the mission of total body care.

People of integrity ready to champion the well-being of members, guests, and team members and do the right thing (even if it isn't the easy thing).

Smart and savvy with solid math and computer skills, confidence handling cash, and a high school diploma or equivalent.

Masters of customer service who makes everyone they interact with feel valued and supported, whether in person or on the phone. Bonus points for previous customer service experience.

Fast on their feet with the ability to think critically, juggle multiple tasks, and set priorities.

Great teammates who can work well with other in a fun and fast-paced environment.

Supporters of total body care with a general knowledge of massage and skin care services.

We Believe Our Differences Make Us Better

We're excited to hear from everyone with the skills, experience, and passion to do a great job regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you're ready to put your amazing sales and customer service skills to work to help people feel their best, we can't wait to meet you

Job Type: Full-time

Pay: From $16.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person