Director Lab Operational Excellence

1 week ago


Northbrook, Ohio, United States UL Solutions External Career Site Full time

***Global location is flexible near a ULS integrated laboratory****

The Director Lab Operational Excellence is a strategic leader responsible for owning and evolving the "Performance Process Testing" framework across global operations. This role drives harmonization, streamlining, and continuous improvement initiatives by applying Lean Six Sigma methodologies and change management principles. The Director collaborates cross-functionally to identify inefficiencies, implement sustainable solutions, and foster a culture of operational excellence.

A key element of this role includes leveraging the Business Process Maturity Model (BPMM) to evaluate and improve the organization's process management capabilities. The BPMM shall provide a structured framework to guide the organization through evolutionary stages; from actual ad hoc and reactive processes to optimized and continuously improving operations.

In addition, the Director holds disciplinary responsibility for sub-process owners across critical operational domains, including Order Management, Electrical Testing, Chemical/Mechanical Testing, Calibration, and others. This includes performance management, coaching, and accountability for process outcomes within each area.



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