Project Manager – Telecom/Voice Services

3 days ago

Princeton, New Jersey, United States TSR Consulting Full time

83770

**Please ONLY local candidates to Princeton NJ

**MUST have 5+ years of experience in telecom, voice services, or contact center environments

TSR is a premier National U.S. Staffing company with over 50 years of staffing excellence.

Our client, a leading pharmaceutical company is hiring a Project Manager – Telecom/Voice Services for a 12+ months hybrid contracting assignment.

Must have skills:

  • 5+ years of project management experience in telecom, voice services, or contact center environments
  • Experience managing global projects and working with geographically dispersed teams
  • Experience with major voice platforms (e.g., Cisco, Genesys, Microsoft Teams)
  • Experience working with telecom carriers and service providers
  • Knowledge of telecom regulatory requirements and industry best practices
  • Experience with Agile project methodology is a plus

Hours: Mon-Fri 8am-5pm

Pay: $78-79/hour W2

Location: Princeton NJ

Job Summary:

  • The Project Manager will oversee and coordinate projects related to global voice and contact center services, including telephone network infrastructure, unified communications, and telephony solutions
  • Lead and manage projects involving the deployment, upgrade, and maintenance of global telephone networks, voice systems, and contact center platforms
  • Develop detailed project plans, including scope, timelines, milestones, resource allocation, and budgets
  • Coordinate with internal teams and external vendors to ensure timely and effective implementation of voice and contact center solutions
  • Oversee migration projects (e.g., legacy PBX to VoIP, cloud telephony, SIP trunking, contact center platform upgrades)
  • Ensure compliance with company policies, industry standards, and regulatory requirements for telecom services
  • Identify project risks and develop mitigation strategies to ensure project success
  • Facilitate regular project meetings, track progress, and provide status updates to stakeholders and senior management
  • Manage relationships with telecom service providers, hardware vendors, business users, and technology partners.
  • Support troubleshooting and resolution of issues related to voice services and contact center operations.
  • Prepare and maintain project documentation, such as status reports, and risk logs

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