Case Manager

Join our Team

If you enjoy helping others, then this is the place for you to start your career Community Options has a current opportunity within the Behavioral Health department as a Case Manager. This role involves providing essential services to individuals requiring medical, social, educational, and other necessary care and treatment. Responsibilities include case management, intake assessments, developing care plans, facilitating client team interactions, making referrals to meet client needs, and conducting monitoring and follow-up activities.

Who are we?

Community Options is a statewide organization with ten offices across North Dakota and countless programs tailored to individuals. Community Options works with individuals from all walks of life, through our person-centered approach, we can assist many people to recognize their potential:

• Mental health diagnosis
• Addiction
• Single parents
• Low-income or poverty
• Homelessness
• Justice Involved

Why Community Options?

• Health insurance starting at $100/month* (individual plan)
• Vision and dental insurance
• Paid leave time
• Paid Holidays
• 401k
• Life insurance
• Rewarding work impacting the lives of those you serve

The salary for this position is $22- $25 an hour depending on experience (DOE).

Minimum Qualifications:

• Bachelor's degree in social work, psychology, nursing, sociology, counseling, special education, human development, child development and family science, human resource management (human service track), criminal justice, occupational therapy, communication science/disorders or vocational rehabilitation. (Transcripts and degree are required at the time of offer, copies may be submitted with application or interview); AND Two (2) years of work experience in related field required or a master's degree in one of the fields listed above. Five (5) years of paid supervised experience working with SMI/SED in a role with case management functions such as individual assessment, care plan development and maintenance, referral and appointment scheduling, monitoring and follow-up activities may be used in lieu of bachelor's degrees.
• Knowledge of Medicaid programs:
• A valid driver's license, acceptable driving record, reliable transportation, and proof of insurance for the vehicle subject to the statute of the licensing state and the ability to travel based on operational and clientele needs, this may include travel to outer, surrounding regions as assigned
• Successfully pass a criminal background check, to include Motor Vehicle Record (MVR), drug screening, and ND Department of Human Service (DHS) pre-employment approval
• CPR and First Aid certified, or ability to obtain successfully during new hire training period
• Completion of training as required by Community Options

Essential Skills and Experience:

• Strong communication, leadership, organizational, customer service, and networking skills.
• Ability to define problems, collect data, establish facts, and develop valid conclusion
• Review and comply with the competencies for standards of practice in 'The Substance Abuse and Mental Health Services Administration (SAMHSA) Core Competencies for Integrated Behavioral Health and Primary Care'
• Proficiency in keyboarding and Microsoft computer programs, i.e., word, excel, outlook
• Time management skills – ability to organize and manage multiple priorities
• Customer service experience and strong customer orientation

Basic Skills:

• Accurately observe and recall surroundings and events
• Communicate information clearly, concisely, and accurately
• Read, write, understand, and apply written instructions in English
• Complete basic computer related tasks
• Make ethical and professional decisions
• Organize and manage tasks
• Provide quality customer service
• Work as part of a team
• Commitment to company values

Reporting to this position: None

Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation(s) may be made to enable qualified individuals with disabilities to perform the essential functions.

• Physical Demands: While performing the duties of this job, employees are required to have the ability to climb (stairs), balance, stoop, kneel, crouch, reach (above shoulder), bend, twist, sit, stand, walk, push, pull, lift, grasp, fine motor manipulation, talk, hear, and complete repetitive motions; swimming may be required in direct care roles. Must occasionally lift and/or move objects weighing up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Employees may be subject to working with customers that exhibit behaviors that would require the employee to use possible physical de-escalation techniques.
• Work Environment: Employees work in indoor and/or outdoor environments, i.e., office, home, or community setting. Employees are required to operate a motor vehicle and travel as deemed necessary. Assigned work shifts and locations will vary depending on the customers' and/ or agency needs.

NOTE: The duties listed are not intended to be all-inclusive. Responsibilities assigned to any individual employee are at the discretion of the appointing authority.

Community Options exists to help people live individually and be active in their community.

Equal Employment Opportunity

Community Options does not discriminate on the basis of race, color, national origin, sex, genetics, religion, age, or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.