ServiceNow SecOps Business Process

BCMC is supporting a U.S. Government customer on a mission-critical cyber operations program. We are seeking a ServiceNow SecOps Business Process / Technical Consultant to design, develop, and implement ServiceNow Security Operations (SecOps) solutions that enhance the customer's ability to detect, respond, and remediate security threats.

This hybrid role combines ServiceNow SecOps development, integration engineering, and process consulting. The ideal candidate will work directly with security stakeholders, translate mission requirements into technical designs, and deliver scalable, secure, and automated SecOps capabilities within the ServiceNow platform.

Responsibilities Include:

• Designing, prototyping, and implementing ServiceNow SecOps applications, including:

o Security Incident Response (SIR): enrichment, correlation rules, and automated playbooks.

o Vulnerability Response (VR): scanner integrations, remediation workflows, patch group automation.

o Configuration Compliance (CC): policy exception handling, remediation tasks, compliance dashboards.

o Threat Intelligence (TI): ingestion of IOCs, sightings search, enrichment workflows.

• Supporting the customer's roadmap for Splunk integrations to enable alert ingestion, bi-directional incident synchronization, and SIEM dashboards.
• Developing custom integrations with SIEM, scanner, and intel tools (e.g., Splunk, Tenable, VirusTotal, Hybrid Analysis) using IntegrationHub, REST/SOAP APIs, and MID Server.
• Building and maintaining orchestration playbooks, Flow Designer workflows, Business Rules, and Script Includes to automate enrichment and response actions.
• Documenting and maintaining policies, procedures, and technical designs aligned with Agile development practices and secure coding standards.
• Leading workshops with SOC, IR, and VR teams to capture mission needs, define business requirements, and translate them into technical solutions.
• Creating and maintaining Performance Analytics dashboards and KPIs to provide real-time visibility into security posture.
• Supporting incident resolution, troubleshooting, and sustainment of the ServiceNow SecOps environment.
• Providing mentorship and knowledge transfer to client staff on best practices and solution sustainment.

Required Skills:

• U.S. Citizenship required.
• Must be able to obtain DHS program suitability and a TS/SCI clearance.
• 8+ years of software development, IT security, or IT systems engineering experience.
• Minimum 4+ years of ServiceNow experience, with at least 2+ years focused on SecOps applications (SIR, VR, CC, or TI).
• Strong knowledge of ServiceNow administration, advanced configuration, and custom application development.
• Experience integrating ServiceNow with SIEM, vulnerability scanners, and threat intelligence platforms.
• Hands-on experience with Flow Designer, Orchestration, IntegrationHub, and MID Server.
• Strong technical skills in web technologies (JavaScript, HTML, XML, Angular, CSS) and integration technologies (REST, SOAP, LDAP, SSO).
• Familiarity with federal cybersecurity frameworks (NIST 800-53, FedRAMP, CISA KEV, MITRE ATT&CK).
• Strong communication, presentation, and documentation skills for technical and business stakeholders.

Desired Skills:

• Experience supporting DHS, DoD, or Intelligence Community customers.
• Experience deploying future-state SecOps processes including incident triage, vulnerability management, compliance automation, and threat intel workflows.
• Familiarity with Splunk use cases for security operations and event correlation.
• Experience with collaboration tools (MS Teams, Outlook, SharePoint, Atlassian Jira/Confluence).
• Strong problem-solving, analytical, and consulting skills in complex security environments.
• Information Systems Security Engineering Professional (ISSEP) or Information System Security Architect Professional (ISSAP) certification desired.

Desired Certifications:

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer.
• ServiceNow Certified Implementation Specialist – SecOps (SIR, VR, or CC).
• ITIL v4 Foundation certification (or willingness to complete within one year).
• DoD M Compliance at IAT Level I (e.g., Certified Information Systems Security Professional (CISSP)) certification highly desired

Required Education:

• Bachelor's degree in Cybersecurity, Computer Science, Software Engineering, Systems Engineering, or a related discipline, and at least 8 years of directly relevant work experience.
• In lieu of a degree: an additional 10 years of directly relevant work experience (for a total of 18+ years) may be substituted.

Our Company Overview

Business Computers Management Consulting Group, LLC (BCMC) is a small business specializing in Information Technology (IT), Cybersecurity, Information Assurance (IA), SOA, Big Data Management, Program Management, and more for Federal, State, and Local agencies. We possess highly skilled engineers, providing innovative solutions backed by strong past performances. We are ISO 9001:2015, ISO 27001:2013, 20000:2018, and CMMI L3 certified and registered promising highest quality and services to all of our clients.

Benefits

Extremely competitive salary

95% employer paid for employee medical, dental, & vision coverages

100% employer paid for employee life, STD & LTD disability coverages

401k with company match and profit sharing

Flexible Spending Account (FSA) for dependent & health care

11 standard holidays & 3 weeks of annual leave

DOM-TO9-3491

Systems Engineer - Principal I - ESE05

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