Service Desk Analyst

6 days ago

New York, New York, United States Kforce Inc Full time

Responsibilities
Kforce has a client that is seeking a Service Desk Analyst in New York, NY. This is a Monday - Friday shift. Summary: We arere seeking a Service Desk Analyst (EDP) to provide frontline IT support across our enterprise, including hospitals and corporate offices. In this role, you will be the first point of contact for technical issues, ensuring timely resolution and exceptional customer service. Key Responsibilities:

  • Respond to Level 1 and 1.5 support requests via phone, email, and ticketing systems (e.g., ServiceNow)
  • Troubleshoot and resolve issues related to passwords, MS Office, Windows, and more
  • Escalate complex issues per SLA guidelines and track ticket progress to resolution
  • Maintain real-time service desk coverage and contribute to process improvements
  • Support special projects and work across shifts and locations as needed

Requirements

  • Bachelor's degree in a relevant field (or equivalent combination of education and experience)
  • At least 1 year of experience in IT support or systems analysis in a business, healthcare, or public sector environment
  • Familiarity with EDP applications, data processing tools, and performance monitoring systems

Preferred

  • Experience with ServiceNow or similar platforms
  • Strong communication skills
  • Ability to work independently and in a team

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking "Apply Today" you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.

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