IT Support Specialist

3 days ago

Seattle, Washington, United States Community Day School Full time $60,000 - $80,000 per year

Overview

Launch is dedicated to ensuring a brilliant start for all children.  Through our preschool, after school and summer programs, we provide equitable access to the highest-quality learning and care in a safe, enriching environment that prepares children for success in school and life. Our programs serve a diverse group of over 1300 children ages 3-12 and are located on-site in 10 Seattle public school locations, 3 community centers and one Impact Public Schools location. Drawing on more than 48 years of experience, we serve as a proven model of effective programming and a passionate advocate for children, families and communities.  Launch strives to live an anti-racist, inclusive existence, and welcomes diverse voices, experiences, and perspectives.

The IT Support Specialist is intended to provide immediate assistance, in a coordinated approach, towards user support (end-users) and to the Director of IT for the purpose of Launch IT system needs. The goal of this position is to provide specialized support and assistance for our internal users; support current and new technologies, systems and devices as well as assist the Director of IT in a variety of on-going projects as needed. The ability to analyze and problem solve key IT issues in a timely manner with minimum supervision is essential to being a successful support specialist at Launch. The ideal candidate will provide efficient IT support, both remote and on-site, to our diverse client base, with a specific focus on supporting and maintaining Microsoft Windows 10, 11, and Android operating systems. You will also need to know and use Cloud-based systems such as Microsoft 365 and be adaptive to other IT systems within Launch.

Essential Job Functions

IT hardware & software mgmt. supportAssist in maintaining Launch's various software systems including: 8x8, Procare, Dashlane, Adobe Sign, Jira & QBAssist w/ inventory and collective site dataHardware-Desktop setup/support; Windows PC's / Android DevicesWork with staff to assess, document; then fix or update current tech hardware, software, etc.Create new users in Active Directory & Microsoft 365Work in Microsoft 365 Admin centerIT infrastructure development and process management support (incl. App. & Data Mgmt. support)Organize and update spreadsheets for IT data materials (from old to current, updating each, etc.), incl. account correlation with accounting, expenses, etc., in conjunction with Fin and IT Mgrs.Help update and maintain Launch's various systems (Procare, QB, 8x8, etc.)Support IT Policy & Procedure and SOP development – which guides the framework for all Launch IT processes, trainings and resourcesConvert, modify and/modify existing forms, templates, or other materials (i.e., to fillable PDFs, etc.)End-User Implementation & Training SupportHelp with IT onboarding, offboarding, records, etc. w/ 8x8 phone units, software & hardwareUtilize an IT ticketing system to intake and manage end-user issuesSupport coord. of new device intake, prep, deployment (incl. adding to inventory, IT Equip. Form mgmt., etc.) and review of policies/SOPs directly with staffGeneral 'tech help' for incoming 1st +2nd tier ticketsIT Onboarding for new Launch staffOther duties as assigned: which may include data entry and particular IT documentation as directed, project support, and other needs

Qualifications

Minimum Education, Experience & Training Equivalent

Some advanced education/credits in Information TechnologyCertification in Information Technology will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional)Good, practical knowledge of IT systems, networking, IP configurations, etc.Good grasp of IT Networking Fundamentals, including IPv4, Core network sharing protocols, security basics, and good troubleshooting skills.Good fundamental knowledge of Office 365 applications including Teams and SharePointBase Knowledge of Microsoft Active Directory (adding users/editing/groups/etc.)Able to work flexible hours and have reliable transportation a mustKnowledge of WordPress and website support a plus

Knowledge, Skills & Abilities

Strong analytical and problem-solving abilities while multi-tasking; ability to exercise sound judgment.Exceptional organizational and time management skillsSelf-sufficient with the ability to adapt to a changing environment with a sense of urgency.A detail-oriented team player with strong communication skills for interfacing with vendors, colleagues, and management.Ability to effectively prioritize and handle multiple tasks.Excellent verbal and written communication skillsExcellent customer service and organizational skillsOpen to learning about new software and systems

Conditions of Employment

Ability to obtain and maintain requirements established by the Washington Department of Early Learning such as a completed portable background check Must attend any required training

The statements contained in this job description reflect general details as necessary to describe the principal functions of the job.  It should not be considered an all-inclusive listing of work requirements.   Individuals may perform other duties as assigned, including work in other functional areas as deemed fit for the organization.

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