IT Desktop Specialist

IT Desktop Specialist

About the role

We're looking for a detail‑oriented IT Desktop Specialist who takes ownership, follows through, and delivers an exceptional end‑user experience. You'll provide a mix of remote and hands‑on support across multiple client organizations, helping people stay productive while upholding high standards of security and professionalism.

What you'll do

• Onboard and support end‑user devices
  : Configure and maintain laptops, desktops, and peripherals; ensure smooth setup for new hires and device refreshes.
• Keep systems current
  : Install and update operating systems, drivers, and approved applications; manage patching and compliance.
• Resolve issues with urgency and care
  : Troubleshoot hardware/software problems; repair Windows user profiles; minimize downtime with clear, timely updates to users.
• Own documentation
  : Create, maintain, and follow accurate how‑tos, runbooks, and asset records to support team efficiency and continuity.
• Support office equipment
  : Provide hands‑on help for printers, monitors, docking stations, and other office IT gear.
• Empower users on Microsoft 365
  : Deliver support and light training for Exchange Online, SharePoint Online, Teams, and OneDrive.
• Collaborate and improve
  : Work with team members to implement best practices, strengthen security posture, and refine processes.
• Harden identity & access
  : Implement and manage MFA and other security controls
• Administer AD
  : assist with user and attribute administration in 
  Active Directory / Microsoft Entra ID (Azure AD)
  .
• Stay current
  : Track new Microsoft 365 features and patches, evaluate and deploy.

What you'll bring

• 1+ years in IT support (desktop support, help desk, or field technician).
• Strong troubleshooting and problem‑solving skills with 
  Windows 11
   deployment/support.
• Clear, professional communication and a customer‑first mindset.
• Proven 
  follow‑through
  : excellent organization, task ownership, and consistent updates until resolution.
• Proficiency with 
  Active Directory / Entra ID user administration
  .
• Proficiency with 
  Microsoft 365
   (Exchange Online, SharePoint Online, Teams, OneDrive) and endpoint management concepts.
• Basic networking knowledge (TCP/IP, VPNs, Wi‑Fi troubleshooting).

Nice to have

• Certifications such as 
  Microsoft 365 Certified (Fundamentals/Endpoint Administrator/Enterprise Administrator Expert)
  , 
  CompTIA A+ / Network+
  , or 
  ITIL 4 Foundation
  .
• Experience with 
  endpoint management
   tools (e.g., Intune/Autopilot, SCCM) and 
  Azure
   administration.
• Familiarity with 
  macOS
   and 
  iOS
   device support.
• Exposure to MSP tools/processes (ticketing, SLAs, RMM/PSA).

Why you'll love this role

• Meaningful impact across multiple organizations with a variety of technologies and use cases.
• A collaborative team that values professionalism, documentation, and continuous improvement.
• Room to grow into cloud, security, and automation initiatives.

How to apply:
 Send your résumé and a brief note about a tricky issue you owned end‑to‑end (and how you followed up) to 

 with the subject line 
"IT Desktop Specialist – Your Name."