Lead Infrastructure Engineer

At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. Simply said, we help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers, working together to shape the future of commerce, this is the place for you.

Commerce, recognized as one of the Best Places to Work in Austin, San Francisco and Australia, is looking for a full-time Lead Infrastructure Engineer to join our Infrastructure team. This role is open for remote work within U.S. time zones or can be based in either our Austin or San Francisco offices.

As a Lead Infrastructure Engineer at Commerce, you will be an integral part of our Infrastructure Engineering team. Our team consists of a talented group of individuals with expertise in web operations, systems administration and software engineering. We are charged with designing and creating the foundational technology stack that powers Commerce stores, while building the tools and systems that help engineering teams efficiently develop and deploy Commerce services.

We are seeking an experienced engineer who blends software engineering skills with developer operations. You might be familiar with this role as a "DevOps Engineer", but at Commerce, we view DevOps as a philosophy - a set of principles that guide how we collaborate, work together and drive results for our business and customers.

Currently you will find us predominantly working in Golang, Ruby, and Scala, backed up by Terraform and Puppet for provisioning and configuration management. We are a remote-first team that values collaboration and prioritizes team over individual achievements, innovative problem solving, and operational efficiency.

• Contribute to the planning and implementation of key  initiatives to enhance the stability and reliability of our database infrastructure.

• Apply software engineering and SRE principles to create tools, services, and automation for building, monitoring and operating complex infrastructure and service-oriented architectures.

• Collaborate on platform-level initiatives that drive engineering automation and efficiency across the organization.

• Continuously improve, evolve and innovate the observability of Commerce's platform architecture.

• Take full ownership of issues and projects, driving them  to completion with a high degree of autonomy.

• Participate in planning and technical design sessions, contributing to their successful execution.

• Join the team's on-call rotation.

• 5+ years of experience in building software, operating, or supporting large-scale Linux based service-oriented architectures, with expertise in SQL systems as a bonus.

• A deep interest in learning and working with new technologies and programming languages.

• Experience in UNIX systems administration, along with proficiency in Golang, Ruby, PHP, or Bash.

• Hands-on experience with Docker and orchestration tools such as Nomad (we use Nomad), Kubernetes, or Amazon ECS.

• Familiarity with configuration management tools like Ansible, Chef, or Puppet (we use Puppet).

• Experience with observability and  application performance monitoring (APM) tools, such as Alertmanager, ELK, Prometheus, New Relic, Sentry and Lightstep.  

• A software engineer with a curiosity for operations, or an operations engineer that wants to work closely with software engineers to help infrastructure and software excel together.

• An excellent communicator who thrives in a geographically distributed team with team members in Austin, San Francisco, Sydney and remote.

• Obsessive compulsive, but in a good way. Your systems and scripts are clean, well-documented and comprehensible.

This description is intended to serve as a summary of key duties and responsibilities and may not contain a comprehensive list of activities.

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(Pay Transparency Range: $110, $216,000.00)

The exact salary will be dependent on the successful candidate's location, relevant knowledge, skills, and qualifications.

At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at Commerce, please let us know during any of your interactions with our recruiting team.

Learn more about the Commerce team, culture and benefits at

Commerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers.

Be advised:
Commerce does not offer jobs to individuals who do not go through our formal hiring process.

Commerce will never:

• require payment of recruitment fees from candidates;

• request personally identifiable information through unsanctioned websites or applications;

• attempt to solicit money from you as part of the hiring process or as part of an employment offer;

• solicit money to complete visa requirements as part of a job offer.

If you receive unsolicited offers of employment from Commerce, we urge you to be extremely cautious and avoid engaging or responding.