General Manager

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

Lake Arrowhead Resort and Spa is nestled high atop the majestic San Bernardino Mountains at an elevation of 5,174'. This Resort is surrounded by an ocean of Ponderosa Pines and gives guests exclusive access to Lake Arrowhead, a reservoir with a surface area of 780 acres. Lake Arrowhead is the perfect location for outdoor adventure enthusiasts and offers a variety of summertime and wintertime activities including hiking, mountain biking, fishing, kayaking, water skiing, snowboarding, snowshoeing, ziplining, and more. The resort includes a Bar & Restaurant, Spa & Wellness Center, Outdoor Pool & Lake Beach as well as over 23,000 sq. ft of meeting and events space.

What you will have an opportunity to do:

Come grow with us as the leader at one of most unique and beautiful resorts located on Lake Arrowhead Memories are made here

Pyramid Global is an international leader in hospitality and a place you can grow your career internally. We offer competitive salaries, bonus potential, matching 401k, medical, dental, vision, and PTO, along with many other benefits. We are people focused with a CARE culture at the center of everything we do Join us in creating exceptional guest experiences and enjoy being part of the Pyramid Global family.

Responsibilities: As the General Manager, you will be responsible for the overall operations, strategy, and growth of the resort. This role requires strong leadership, strategic thinking, and exceptional management skills to ensure the resort's success in delivering exceptional guest experiences, maintaining operational efficiency, and achieving financial goals.

Strategic Leadership:

• Develop and execute a comprehensive strategic plan to drive the resort's growth and profitability.
• Identify market trends, customer preferences, and competitive landscape to make informed business decisions.
• Set long-term goals and objectives for the resort and work towards achieving them.

Team Leadership:

• Lead a diverse team of department heads and staff, fostering a collaborative and motivated work environment.
• Provide guidance, mentoring, and development opportunities to team members.
• Encourage teamwork and open communication across all departments.

Operations Management:

• Oversee all operational departments including front office, housekeeping, food and beverage, banquets, recreational facilities, spa, and more.
• Ensure smooth day-to-day operations by implementing efficient processes and procedures.
• Monitor service quality to maintain the highest standards of guest satisfaction.

Financial Management:

• Create and manage the resort's budget, allocating resources appropriately to various departments.
• Monitor financial performance, analyze variances, and implement corrective actions as needed.
• Drive revenue generation through strategic pricing, upselling, and innovative offerings.

Guest Experience:

• Foster a guest-centric culture throughout the resort, prioritizing personalized service and exceptional experiences.
• Address guest concerns and feedback promptly, striving for continuous improvement.
• Implement initiatives to enhance guest satisfaction and loyalty.

Facilities Management:

• Ensure the maintenance and enhancement of the resort's physical assets, including accommodations, amenities, and common areas.
• Ability to manage an extensive renovation.
• Implement sustainability initiatives to minimize the resort's environmental impact.
• Strong management of capital projects.

Regulatory Compliance:

• Stay updated on local and national regulations related to the hospitality industry and ensure the resort's compliance.
• Maintain health and safety standards for guests and staff.

Our Culture: Empowered to Make a Difference

• At Pyramid Global, we value, support, and recognize the unique contributions of each team member.
• Our culture fosters growth and collaboration, encouraging excellence and exploration in every role. We focus on delivering personalized, memorable experiences for our associates, guests, and communities.

Our Values: People First, Integrity, Excellence

• People First: A talented, diverse, and passionate team working together with respect.
• Integrity: Honesty and accountability to ourselves and colleagues.
• Excellence: Surpassing expectations through dedication and innovation.

What are we looking for?

To succeed in this role, you should have:

• A proven track record as a passionate, hands-on, successful leader as a hotel or resort General Manager or Managing Director.
• Independent luxury and/or lifestyle experience required, preferably at a high-volume resort.
• A minimum of 7 years of hospitality experience showing progressive growth.
• A college degree or a combination of education and experience equivalent to a college degree, preferably in Hospitality, or Travel & Tourism Management.
• Experience with an extensive renovation of hotels or resorts strongly preferred.
• Strong acumen of resort preventative maintenance and facilities management required.
• Exceptional leadership and communication skills.
• Problem-solving abilities and critical thinking skills.
• Commitment to meeting all deadlines.
• The flexibility to adapt to varying shifts, including weekends and holidays.
• A commitment to maintaining a positive and organized work environment.
• Seasonal experience preferred.

Compensation:

$185,000

$200,000

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.