Operations Manager

About ServiceMaster TRS:

At ServiceMaster TRS: Total Restoration Services, we're more than a restoration company—we're a lifeline for people facing the aftermath of disaster.

Specializing in water and fire damage restoration, we're dedicated to restoring peace of mind for residential and commercial clients alike. Our success is driven by skilled professionals who are passionate about delivering exceptional service and making a meaningful impact in the communities we serve.

Are You Ready to Take Your Leadership to the Next Level? Then the ServiceMaster TRS: Total Restoration Services Operations Manager role is the position for you

We're seeking a seasoned mitigation professional who has walked the walk – someone who started with the tools in hand and now leads with vision and expertise. If you've climbed the ranks from technician to team leader and you're ready to oversee not just crews but the operation as a whole, this is your opportunity to make a real impact.

Your Mission as Our Operations Manager

Team Leadership That Matters

You'll directly oversee our Project Leads and Lead Technicians – building on the foundation of trust and credibility you've already established in the field. Your ability to mentor, develop, and retain talent will drive our success.

Operational Excellence

From emergency calls to fleet management, you'll orchestrate every aspect of our disaster restoration operations – water mitigation, fire damage, mold remediation, and trauma cleanup. Your experience gives you the insight to spot issues before they become problems.

Quality & Growth Focus

Your hands-on background means you understand what quality work looks like. You'll implement standards, conduct inspections, and ensure every project reflects our commitment to excellence while identifying opportunities for improvement and growth.

What We Bring to the Table

✓ Leadership Role with real authority and impact

✓ Career advancement opportunities within a growing company

✓ Competitive compensation reflecting your experience level

✓ Comprehensive benefits package

✓ Professional development and certification support

✓ Modern equipment and technology to succeed

✓ Work-life balance considerations despite emergency response needs

What you should bring

Experience & Certifications:

• 3+ years of hands-on disaster restoration experience
• Water Restoration Technician (WRT) Certification
• 2+ additional IICRC certifications (FSRT, CPT, MRS, ASD, TCST, or RRT)
• OSHA 30 Certification
• Current experience managing teams and direct reports

Leadership Qualities:

• Proven track record of staff development and retention
• Strong communication and mentoring abilities
• Proactive problem-solving mindset
• Excellent time management and organizational skills

Operational Skills:

• Training and estimating capabilities
• Fleet and warehouse management experience
• Safety protocol implementation
• Quality control and project oversight

What We Offer:

• 401 (k)
• 401 (k) matching
• Cell phone reimbursement or Cell phone
• Bonus based on performance
• Dental insurance
• Health insurance
• Vision insurance
• Paid time off

Ready to Lead the Next Chapter?

If you're a hands-on leader who's ready to take ownership of operations, we want to hear from you.

Apply today and let's discuss how your journey from the field to leadership can drive our team's success.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.

The pay range for this role is:

70, ,000 USD per year(Hartford)