Clinic Administrator

• Area of Interest: Management
• FTE/Hours per pay period: 1.0
• Department: Fam Med- Lakeview- DM
• Shift: M-F 8-5
• Job ID: 173292

Overview
UnityPoint Health
Clinic Administrator
Lakeview Family Medicine
West Des Moines, IA
Monday-Friday 8AM-5PM
Full-time + benefits
Why UnityPoint Health?
At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in.  Here are just a few:

• Expect paid time off, parental leave, 401K matching and an employee recognition program.
• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities
The Clinic Administrator is responsible for overseeing the daily operations and overall performance of Lakeview Family Medicine. This role ensures efficient workflows, high-quality patient care, and staff engagement. The Administrator collaborates with providers and leadership to align operational processes with UnityPoint Clinic's strategic goals and regulatory standards.
Clinic Operations & Leadership

• Oversee all daily activities within the clinic, ensuring efficient workflows, optimal staffing, and a high standard of patient care.
• Maintain in-depth knowledge of clinic protocols, policies, and procedures; provide guidance and support to team members.
• Supervise and mentor clinic staff, facilitating onboarding, training, and ongoing development.
• Ensure effective implementation of clinic schedules, coverage, and staffing models.
• Identify and resolve operational issues in real-time; escalate as appropriate to the Director of Operations.

Financial Oversight

• Manage clinic financial functions including accounts payable, payroll reporting, and monitoring accounts receivable.
• Participate in budget development and financial forecasting in collaboration with leadership.
• Review monthly financial reports and implement corrective actions as necessary.

Strategic Implementation

• Support and execute UnityPoint Clinic's strategic initiatives.
• Stay informed through active participation in internal communications, meetings, and system updates.
• Foster a culture of continuous improvement, innovation, and accountability.
• Promote learning, teamwork, and alignment with organizational mission and values.

Staff & Provider Relations

• Act as a liaison between providers and leadership, facilitating open communication and performance alignment.
• Lead recruitment, hiring, and onboarding for new staff and providers, ensuring completion of all documentation and orientation.
• Collaborate with the Associate Medical Director and Director on provider performance and talent development.
• Address and resolve employee relations issues, partnering with HR and leadership on complex matters.
• Lead emergency preparedness efforts, ensuring the safety of staff, patients, and protected health information.
• Attend and contribute to staff meetings to support alignment and engagement.

Compliance & Risk Management

• Ensure clinic compliance with regulatory standards, including CLIA, OSHA, HIPAA, and organizational risk policies.
• Promote safe working conditions and secure handling of protected health information.
• Uphold UnityPoint Health policies and maintain consistent attendance and professional conduct.

Qualifications
Required:

• Bachelor's degree or a combination of education and equivalent experience
• 2–3 years of leadership experience in a healthcare or clinic setting
• Experience with billing, coding (ICD-9, CPT), accounts receivable, and payroll
• Strong leadership, communication, and problem-solving skills
• Valid driver's license (for work-related travel)
• Ability to interpret and apply clinic policies and regulatory requirements

Preferred:

• Master's degree in Business or Healthcare Management
• Clinical operations experience
• Background in budgeting, financial and facility management
• Knowledge of process improvement methodologies