Accounts Receivable Supervisor

Accounts Receivable Supervisor

Eagle Business Credit provides working capital funding to small and medium sized businesses through invoice factoring. Our 'can do' mentality and open approach to business is a refreshing change from most financial organizations today. We pride ourselves on delivering excellent customer service and the ability to make decisions based on common sense rather than a computer algorithm or a rigid set of rules and regulations.

The Accounts Receivable (AR) Supervisor will safeguard the security and profitability of EBC through efficient, accurate, and effective data processing, including daily cash processing and reconciliations, while overseeing the work of the Credit Controllers. When required, the AR Supervisor will provide a secondary point of contact for clients and demonstrate exceptional customer service. It is imperative to ensure that security interest is always maintained within internal management policies operated by EBC.

Why Join Our Team?

• Comprehensive medical, dental, and vision insurance, including a robust wellness platform with monetary incentives
• Company-paid life and disability insurance
• Paid Time Off
• Flexible Spending Account
• HSA with company contributions
• 401(k) with 6% match
• Paid Parental Leave
• Tuition Assistance

Key Responsibilities

• Supervise daily activities of Credit Controllers, providing clear direction, coaching, and support to ensure quality work and team engagement. Lead with a servant mindset, promoting collaboration, accountability, and continuous improvement.
• Process daily administrative tasks, including posting and allocating debtor payments in the factoring system in conjunction with bank or other automation processes ensuring accuracy and timely cash posting and reconciliation.
• Reconcile collections against bank statements, identifying and correcting any discrepancies.
• Assist with daily reconciliation of all outbound payments and balancing factoring system totals to the accounting system totals.
• Maintain Concur expense reporting receipt management and submission of expense claims for the team.
• Manage hold account ledgers to resolve and apply unallocated payments promptly.
• Make credit decisions based on references and payment performance; set discretionary credit limits up to an authorized amount set by the Head of Operations.
• Review client invoices and supporting documents to ensure completeness and accuracy.
• Handling invoice documentation and ensuring accuracy and timely delivery of the invoices to the appropriate Account Debtors.
• Follow up with clients to collect original documentation within set timelines and report delinquencies to the Operations team.
• Monitor and manage the performance of assigned portfolios in compliance with EBC's credit control policies and procedures.
• Build and maintain strong, professional client relationships through effective account handling and a solid understanding of each client's business.
• Perform debtor notifications and verifications in line with company policy.
• Use aging profiles, risk scores, and collection queues to prioritize outreach; apply appropriate collection techniques and recommend alternative methods when necessary.
• Review accounts receivable to confirm debtor information is accurate and payments are properly applied.
• Deliver excellent service while protecting EBC's financial interests and minimizing exposure to risk.
• Identify early warning signs of financial concern and communicate issues with recommendations to Account Managers or the Head of Operations.
• Recognize potential fee-earning opportunities during client interactions.
• Monitor ledgers closely to reduce avoidable losses through timely, strategic intervention.
• Perform other duties as required to support credit and portfolio management efforts.

Experience & Qualifications

• Bachelor's degree in finance, Accounting, Business Administration, or a related field preferred.
• 3+ years of experience in credit control, accounts receivable, collections, or credit underwriting, preferably in factoring or related industry.
• 1+ years of experience as a people manager/leader
• Experience with accounting software and or bank reconciliation processes
• Strong attention to detail with excellent organizational, time, and people management skills
• Clear and effective communicator, both written and verbal; comfortable interacting with clients and internal teams
• Sound judgment and decision-making skills, particularly in credit risk and issue resolution
• Demonstrates accountability, taking ownership of outcomes
• Flexible and adaptable, able to remain effective during times of change or increased pressure with multiple priorities.
• Customer-focused mindset with a collaborative approach to service delivery
• Technically proficient, with strong computer skills and the ability to learn new systems quickly (e.g., CRM, accounting software)
• Strong ethical standards with a commitment to integrity, confidentiality, and professionalism
• Self-motivated, results-driven, and capable of working independently and as part of a team.

EEO STATEMENT: Eagle Business Credit, LLC is an Equal Opportunity employer.  All Team Members and applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or any status which is protected by state or federal law.