Patient Representative – Hand Center

1 week ago


East Syracuse, New York, United States Syracuse Orthopedic Specialists Full time

Work Week: Monday - Friday 8:00 am to 4:30 pm

Location: Hand Center

Job Responsibilities:

  • Pleasantly checks in/ out and schedules patient's appointments within SOS as needed using Phreesia for patient check in. Provides appropriate front desk forms to patients to fill out if manual check-in is warranted and other secretarial type duties.
  • Demonstrates thorough knowledge and stays up to date on our insurance policies, properly inform patients of "par" status and referral requirements. Utilizes insurance information provided by our billing department/management team. Follows protocol for use of Waiver forms and/or GFE process and advises of patient portal.
  • If scheduling, appropriately asks questions of new patients and schedules with appropriate SOS provider. Utilizes triage nurse as necessary when there is a question about appointment availability or if addressing a patient walking in.
  • Responds to any scheduling or rescheduling needs of our Physicians as notified by supervisor or provider. Reschedules patients correctly & timely in system and will alert patients checking in if provider running late or need to reschedule.
  • Utilizes electronic health record to properly conduct registrations, appointment scheduling, referrals, etc. Demonstrates appropriate knowledge as necessary with billing system.
  • Takes patient task messages according to protocol ensuring accuracy and completeness of information.

Benefits Working at SOS

Rewards for working at SOS are generous vacation days annually, 7 Paid Holidays and a work week of Monday – Friday – day hours, Medical and Dental Benefits, 401K, Life Insurance, LTD. SOS offers internal growth opportunities.

Pay Range: $ $25.10



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