IT Specialist

About us:

People Serving People is the largest and most comprehensive emergency shelter for families experiencing homelessness in Minnesota and a dedicated leader in homeless prevention. If you want to help transform communities and see families thrive, then People Serving People is the place for you.

What do we need:

The purpose of this role is to assist People Serving People in advancing its mission to support families experiencing homelessness by delivering excellent technical support to users and contributing to the upkeep, security, management, and enhancement of the organization's technical resources.

This position is a good fit for IT generalists who are comfortable both providing desk-side support and ad hoc training as well as performing remote technical support, troubleshooting technical issues, onboarding and offboarding users, managing information systems, organizing technical supplies, providing systems back up, and supporting compliance policies.

The IT specialist should be committed to trustworthiness and integrity as they use their elevated administrative access to help and promote strong cybersecurity and data protection practices.

The IT specialist will be housed at the People Serving People Downtown Shelter but will provide support at all service locations and must have a valid driving license and a reliable vehicle for travel between locations.

Responsibilities
:

• Respond to tickets through the helpdesk and collaborate with the IT manager within a small responsive team of two.
• Provide timely, kind, and skilled technical support to end users at all People Serving People service locations, including but not limited to deskside and remote troubleshooting, password resets, VPN and multifactor authentication support, and copier/printer and phone troubleshooting.
• Prioritize troubleshooting systems which serve our guest families across our 115 emergency shelter units, 10 supportive housing units, and our education and homelessness prevention programs.
• Administer aspects of People Serving People's Microsoft 365 Management System, including creating and provisioning new users, onboarding, offboarding, and modifying accounts, maintaining Active Directory, Microsoft Entra, and Intune systems, enrolling users in multifactor authentication, and managing access to file sharing resources.
• Keep up-to-date with evolving IT, and particularly AI, trends and technologies. Support the management of our internal AI programs and work to keep data and users secure as they utilize them.
• Provide quality control for People Serving People's phone systems, including head-end configuration, setup, troubleshooting, and related network engineering.
• Partner with the IT Manager and Community Safety Manager to administer, troubleshoot, and maintain network video recorders and security cameras, as well as their access control systems.
• At times, the IT Specialist will coordinate with People Serving People's Managed Service Provider, which supplies additional networking services and expertise.
• Document processes and create how-to-guides for technical tasks.
• Assist in the development and delivery of new user training and materials to help new employees navigate People Serving People's technology resources.
• Commit to learning new skills and software programs through attending organized training programs and self-learning through web-based resources.
• Assist in mitigating security incidents and respond appropriately if they occur.
• Perform other duties as assigned by IT Manager

Pay and Benefits:

• $ $31.63/ hour
• Full-Time, Monday through Friday, regular business hours.
• Medical, dental, and vision insurance available.
• Company-paid life and disability insurance.
• 401(k) with employer contribution at 6 months.
• 40 days of PTO per year as accrued.
• Reduced cost parking or metro pass.
• Cellphone reimbursement.
• Reduced childcare rates.
• Financial wellness benefit.
• The chance to make a real difference in the community.

Compensation details:
Hourly Wage