Patient Navigator

Serves as a clinical resource and liaison for patients and their families and assists with navigating all aspects of the healthcare system. Provides clinical education in regards to treatment and liaisons with the patientÆs clinical service providers to address specific concerns. May have in-depth specialty expertise and focus.

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

The salary range for this position is $98,300 - $206,900 (Annual Rate).

To learn more about the benefits of working at UCSF, including total compensation, please visit:

Required Qualifications

• Strong general clinical knowledge in a variety of modalities, or significant expertise in a specialty area.
• Ability to assess patient needs and make appropriate referrals for ancillary support services and programs.
• Advanced skills in assessing patient's grievances and locating appropriate resources to get issues resolved.
• Skills to intervene and assist with patient's questions or concerns about treatment plan.
• Excellent customer service skills, working with a high volume and high expectations customer base.
• Ability to support patients with a wide variety of clinical and non-clinical needs.
• Ability to work in a complex, multi-divisional environment with the skills to establish priorities, set objectives and achieve stated goals. Ability to utilize project management tools.
• Excellent analytical and problem-solving skills.
• Clear and concise communication skills to teach patients about complex, sensitive clinical issues.
• Proficiency with Windows-based software including Microsoft word, Excel, Outlook. Knowledge of computer systems and software used in functional area.

Preferred Qualifications

• CCRN Certication for Inpatient Rehab Facility and / or equivalent certification
• Basic Life Support

License/Certification

Requires clinical licensure in relevant discipline in the State of California

About UCSF

At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve – a promise we share with the professionals who make up our team.

Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Organization

Health

Job Code and Payroll Title

006918 PAT NAVGTR CLIN 3

Job Category

Allied Health

Bargaining Unit

99 - Policy-Covered (No Bargaining Unit)

Employee Class

Career

Percentage

100%

Location

San Francisco, CA

Campus

St. Francis

Work Style

Fully On-Site

Shift

Days, Weekends, Variable

Shift Length

8 Hours

Additional Shift Details

Monday - Friday