Program Supervisor, Housing Case Management

Lifelong is a community health organization on a mission to make health and food accessible. We remove barriers to health with relentless compassion so that no one faces illness and injustice alone.

We lead with heart. Our respect for people drives our mission. For 40 years, Lifelong has fought health inequities so that everyone has the opportunity to thrive. Our comprehensive services include food and nutrition, healthcare navigation, aging and disability support, and connection to housing and other vital resources.

Position Overview:

The Program Supervisor, Housing Case Management supports our case management staff at three Permanent Housing Supportive Services (PHSS) buildings and Scattered Sites. They are responsible for the effective day-to-day operations and supervision of our case management staff. PHSS provides onsite case management and behavioral health services at sites run by partner organizations. This role supports the highest quality housing stability and homelessness preventions service delivery in a culturally mindful manner. As our clients are individuals experiencing chronic homelessness with very high acuity, the milieu requires a great deal of oversight as well as high levels of support to both client and staff.

The role will understand and be able to execute tasks to support compliance, goals, and outcomes of the PHSS contracts. In partnership with the Associate Director of Housing Case Management, the role will assist in the development of the annual budgets, contract renewals, and site visits from contract monitors. They will participate in regularly monitoring the PHSS contract budgets and avoid any overages throughout the contract period. The Program Supervisor, Housing Case Management completes data and report requirements pertaining to the contracts.

This role will play an active and integral role in the overall stability and future growth in the Permanent Housing Supportive Services (PHSS) program, as well as the Housing department. They serve as a representative of Lifelong to all community partners, forging new connections and enhancing existing collaborations through timely contact and mutually beneficial programs and support. The role will serve as a representative of Lifelong within the housing services and advocacy continuum to promote our belief that housing is healthcare and a basic human right.

The position is part of the management team and collaborates other management team members and departments to promote the agency's mission and values within Lifelong and the community.

This is a regular, full-time, non-exempt, non-union position with a schedule of 3:30PM – 12PM Monday - Friday that does include occasional weekends, travel between sites, and is required to participate in agency events.

Essential Duties:

• Ensure high-quality, culturally responsive housing stability and homelessness prevention services by upholding customer service standards and best practices.
• Serve as a representative of Lifelong with community partners, fostering new and existing collaborations to strengthen referrals, resources, and client outcomes.
• Maintain clear, timely, and respectful communication with staff, partners, community stakeholders, funders, and senior leadership regarding program operations, challenges, and initiatives.
• Supervise and support staff through recruitment, onboarding, training, scheduling, caseload management, performance evaluations, and ongoing supervision, including professional development and leadership growth.
• Promote a positive, collaborative, and accountable team culture while enforcing policies, mediating conflicts, and addressing client grievances.
• Ensure staff proficiency in HMIS and data entry requirements, and maintain secure and confidential client records.
• Support staff in identifying and leveraging housing and supportive service resources using internal and external partnerships.
• Collaborate with the Associate Director of Housing Case Management and other managers on program administration, fiscal oversight, cross-functional coordination, and service integration.
• Review and approve program, staff, and office expenditures and support audits, quality assurance activities, and site visits as needed.
• Analyze program data and outcomes to identify successes, gaps, and opportunities for improvement, and implement appropriate corrective or enhancement strategies.
• Perform other duties as assigned.

Core Competencies:

• Demonstrated leadership ability, including staff supervision, training, performance support, and team development.
• Ability to build and maintain effective relationships with community partners, landlords, and service providers.
• Knowledge of Coordinated Entry, HMIS, and client data systems, with a strong understanding of ethics, professional boundaries, and confidentiality requirements.
• Experience working with Housing First principles, harm reduction, and trauma-informed frameworks, including supporting clients with complex behavioral health needs.
• Strong communication, facilitation, and conflict-resolution skills, with the ability to work independently and collaboratively in a dynamic environment.
• Effective organizational, crisis management, and adaptability skills, including prioritizing multiple demands and working under pressure.
• Proficiency with Microsoft Office and CRM/database systems; bilingual Spanish and schedule flexibility preferred.

Education and Experience:

• Bachelor's degree (master's preferred) in a social services or other related fields, or combination of related education and work experience
• 3-5 years of progressive experience in professional supervisory and leadership positions
• 3-5 years of experience in compliance in delivering housing to low-income persons supported by government grants and contracts.

Benefits:

• Comprehensive medical, dental, and vision benefits
• Generous vacation (3 weeks your first year), sick leave, and 2 personal days a year
• 401(k) match
• Flexible spending accounts
• Life insurance options
• Long term disability
• Mass transit subsidy
• 15 paid holidays per year

Work Environment:

• This is a regular, full-time, non-exempt, non-union position with a schedule of 3:30PM – 12PM Monday - Friday that does include occasional evenings & weekends, travel between sites, and is required to participate in agency events.
• This position is primarily located in a leased apartment buildings and extended stay motels with some participants being served in scattered sites (scattered sites are hybrid and/or outreach) (apartment building) throughout the King County Region. Housing Case Manager positions require staff to be available to meet clients in the office setting or within the clients' homes (as required by specific programs) and fieldwork.
• All positions that involve in person work with clients are required to undergo a TB test within 30 days of starting employment and annually, or as required by program.
• Any offer of employment is contingent upon passing a criminal background check. Some programs may require additional background checks or frequency.
• This position operates in a professional office environment and requires extended periods of sitting at a desk and working on a computer. Occasional standing, walking, and light lifting of up to 20 pounds may be required to support office or event needs. The role may also involve occasional attendance at events or activities that take place outside of normal office settings or standard business hours.

_____________________________________________________________________________________

About Lifelong:

Lifelong is a community health organization committed to removing barriers to health with relentless compassion so that no one faces illness and injustice alone.

We lead with heart. Our respect for people drives our mission. For 40 years, Lifelong has fought health inequities so that everyone can have the opportunity to thrive. Our comprehensive services include food and nutrition, healthcare navigation, aging and disability support, and connection to housing and other vital resources.

We are looking for passionate, dedicated people to join our talented team and make real, meaningful changes in the daily lives of those living with chronic and life-threatening illnesses in their community. Lifelong offers exceptional benefits, including paid time off, medical and dental coverage in addition to a balanced work-life integration.

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Lifelong, we are dedicated to building a diverse, equitable, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

EEO Statement:

Lifelong is committed to creating an accessible, supportive environment and experience that recognizes diversity and cultural competence as integral components of what we do.

We are an Equal Employment Opportunity Employer and as such, we do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

_____________________________________________________________________________________

DISCLAIMER: INTENT AND FUNCTION OF JOB DESCRIPTIONS

Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are an integral part of a compensation system, effective performance review system, related promotion, transfer, layoff, etc. decisions.

All descriptions have been reviewed to illustrate the job functions and basic duties, in addition to peripheral tasks or that could generally be considered as other duties as assigned.

In no instance, however, should the duties, responsibilities and requirements be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills and abilities included have been determined to illustrate the minimal standards required to successfully perform the positions.