Resident Advocate
5 days ago
- Establish and maintain clear and effective communications with clients, ensure that their needs are met. Practice active and empathetic listening.
- Maintain supervision of clients and shelter property at all times.
- Provide emotional support and counseling to clients.
- Provide information and referral to various resources as needed.
- Manage new client intake process- accept referrals from the Coordinated Entry System (CES); manage emergency one-night beds; ensure enrollment of each client in the Alameda County HMIS system; provide new client orientations including review of the Shelter Handbook with each new client.
- Create new client intake packets and client charts.
- Update North County HUB spreadsheet and shelter sign-in sheets daily.
- Provide supportive services including preparing and serving meals, stripping beds, cleaning and organizing, laundry, updating client housing board, restocking cleaning supplies and properly storing food following health and safety guidelines after serving meals.
- Assist clients with and enable them to manage activities of daily living including proper bathing and hygiene practices, maintaining room cleanliness, and completing various chores.
- Provide crisis intervention and advocate on behalf of clients as needed.
- Educate client on program and facility rules and procedures clearly. Ensure clients are following these rules and procedures in a consistent manner.
- Complete and file all paperwork (statistics or any other information requested by supervisor) in a timely and accurate manner.
- Review and update staff log and client communication log each shift and in accordance to established procedures.
- Provide accurate, timely, and complete transfer of program and client information to other staff as they begin their shift.
- Participate in program planning and policy development for all clients.
- Participate in promoting a safe, healthy, and clean working environment consistent with agency's health and safety practices.
- Attend and participate in all meetings and trainings as assigned.
- Complete and submit timesheets in a timely and accurate manner.
- Work within the framework of Insight Housing's Code of Conduct.
- Perform other tasks as assigned.
- High school preferred
- Ability to complete CPR/First Aid Training.
- Prior direct support experience with individuals experiencing homelessness, mental health, substance abuse or other social issues highly preferred. Lived experience will be valuable. Prior Customer service experience in any industry will be considered.
- Maintain flexible schedule and be available to work shifts on short notice and to work overtime when required for on call staff.
- Commitment to serving individuals experiencing homelessness, alcohol and drug dependency, and other mental health issues and to trauma-informed approach to care of individuals.
- Knowledge of computer and Microsoft office suite (Word, excel, outlook and TEAMS). Experience with Homeless Management Information System (HMIS) a plus.
- Ability to interact in a supportive and professional manner with staff and clients of diverse cultural and economic backgrounds.
- Ability to provide good customer service. Communicate effectively and maintain a calm demeanor in stressful situations.
- Capable of working independently and as part of a team.
- Good verbal and written communication skills a plus.
- Good interpersonal and crisis intervention skills with a can do and flexible attitude. Ability to work well under high pressure.
- Ability to work with minimal supervision, multitask, maintain confidentiality and appropriate professional boundaries, and meet deadlines.
- Ability to maintain professional conduct, attitude, and appearance at all times.
- Must be able to receive and maintain criminal records clearance.
- Must be able to obtain TB clearance.
- Regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms.
- Frequently required to stand, walk, sit, climb stairs, talk, hear, and see clearly.
- May be occasionally required to stoop, kneel, or crouch.
- May be required to lift or move up to 50 lbs.
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