Customer Support Specialist

1 week ago


Charlotte, North Carolina, United States Alphabe Insight Inc Full time $48,000 - $53,000
Company Description

Swift 7 Consultants is a forward-thinking business solutions firm dedicated to helping organizations elevate their brand presence, strengthen client engagement, and optimize operational performance. Our team thrives on innovation, strategic insight, and a commitment to delivering measurable results. We foster a collaborative environment where ideas are valued and professional growth is encouraged.

Job Description

We are seeking a Customer Support Specialist to join our dynamic team in Charlotte, NC. The ideal candidate will play a key role in delivering exceptional customer service, resolving inquiries with professionalism, and supporting our clients with efficiency and clarity. This position requires strong communication skills, a positive attitude, and the ability to manage multiple tasks in a fast-paced environment.

Responsibilities

  • Provide timely and accurate responses to customer inquiries via phone, email, and other communication channels

  • Assist clients with troubleshooting, product information, and general support needs

  • Maintain detailed records of customer interactions and follow-up actions

  • Collaborate with internal departments to ensure customer issues are effectively resolved

  • Identify opportunities to improve customer satisfaction and enhance service standards

  • Uphold company values and deliver a consistently professional experience to every customer

Qualifications
  • Strong written and verbal communication skills

  • Exceptional problem-solving abilities and attention to detail

  • Ability to handle multiple tasks while maintaining accuracy and professionalism

  • Customer-oriented mindset with strong interpersonal skills

  • Ability to work both independently and as part of a collaborative team

  • Proficiency in basic computer applications and ability to learn internal systems

Additional Information
  • Competitive annual salary ($48,000–$53,000)

  • Opportunities for professional growth and career development

  • Supportive and collaborative work environment

  • Comprehensive training to ensure success in the role

  • Job Type: Full-time



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