Universal Member Services Representative

Universal Member Services Representative - Hidenwood

Newport News, Virginia

1st Advantage Federal Credit Union is currently seeking a full time Universal Member Services Representative to support our busy Hidenwood Branch. Scheduled hours will be 40 hours per week between the hours of 8:00 a.m. to 5:45 p.m. Monday through Friday and rotating Saturdays (twice a month) 8:00 a.m. - 12:30 p.m.

The Universal Member Services Representative role is responsible for performing a broad variety of member service functions such as opening/closing accounts, sales referrals, and handling member servicing issues. This position will also support the teller line functions through assisting members with their financial transactions involving paying and receiving, handling of negotiable instruments and appropriate cash management. This dual role will support the sales initiatives of the branch by offering credit union products and service, cross-selling, and referring loans and business partner services accordingly. Provides assistance in various areas of branch/retail operations as needed. 

1st Advantage Federal Credit Union has been serving members in the Hampton Roads community since 1951. We provide financial products and services that help members get ahead, while volunteering our time and resources to civic organizations and nonprofits that share our mission to improve life for each other. Be part of something special. Join 1st Advantage as a colleague and support our community members.

We offer market competitive compensation and a generous benefit package:

• Dollar-for-dollar matching 401(k) plan to 4% of earnings.
• Choice of three medical plans
• Flexible Spending Accounts
• Health Savings Accounts
• Choice of two Dental plans
• Vision
• Basic Life & AD/D Insurance – no cost
• Optional additional life insurance for colleagues, spouses, and children
• Long-term Disability Insurance – no cost
• Short-term Disability Insurance – no cost
• Employee Assistance Program – no cost
• Critical Illness, Accident, and Hospital Indemnity Plans
• Generous paid time off accrual program
• 11 Paid holidays
• Pre-paid legal services
• Pet Insurance
• Discounts on consumer loans and mortgages, increases on savings products, and much more

To be considered for this opportunity, please submit your fully completed application and resume through our website.

See below for full job description.

Universal Member Services Representative Essential Functions & Responsibilities

• Opens new accounts to include all checking, savings, certificates, trusts, business, and organizational accounts, confirming all proper documentation is used for account opening. Ensure that proper disclosures are provided in accordance with credit union policy. Accepts accountability, maintains accuracy, and ensures security of all negotiable items and privacy of our members. Completes all maintenance requests on member accounts in a timely manner.
• Provide information to current, new, or potential members concerning membership eligibility, types of accounts, loan products, services, and member benefits. Actively listens to members and effectively offers appropriate products and services. Increase cross sales and member referrals. Consistently meet or exceed performance goals as established by management.
• Receives and processes member financial transactions, including deposits, withdrawals, transfers, payments, issuing money orders, cashier's checks, gift cards and handles basic account inquiries. Has proficient knowledge of check hold policies with the ability to make check hold decisions. Demonstrates a strong knowledge of regulations pertaining to account transactions to include trusts, estates, IRAs, VA UTMA, and loan products. Manage the operational integrity of personal cash drawer, vault, TCD and has a solid understanding of audit policies and procedures.
• Responsible for maintaining, enhancing, current and potential membership. This could include making sales, courtesy calls in effort to retain current membership and bring in new business.
• Maintain a comprehensive knowledge of Bank Secrecy Act and Patriots Act.
• Proactively demonstrates the 1st Advantage FCU core values of accountable, adaptable, driven, dependable, and fun.
• Perform other job-related duties as assigned to include Teller functions. 

Performance Measurement

• To adhere to all major duties and responsibilities as assigned.
• To maintain a thorough knowledge of policies, procedures, and trends in the credit union industry.
• Member service functions are efficiently, effectively, and accurately performed in accordance with policies, procedures, and legal standards.
• Demonstrate proficient knowledge of credit union products and services, to include all types of account offerings and consumer lending products.
• Balance cash drawer proficiently both in cash and non-cash transactions, having no reportable outages or charged back fraud items.
• Achieve the minimum of 100% on individual assigned production goals.
• Proactively seek sales opportunities to cross-sell or refer members accordingly.
• Troubleshoot and resolve member and internal inquiries in a timely, friendly, and accurate manner.
• Maintain the work environment with a businesslike appearance. Uphold 1A image standards.
• Maintain open communication between all colleagues, departments, leadership, and members.
• Maintain a dependable record of attendance and timeliness.
• Completion of "other" tasks as assigned.
• Proactively demonstrates the 1st Advantage FCU core values of accountable, adaptable, driven, dependable, and fun.

Qualifications:

Experience One year of similar or related experience. 

Education A high school education or GED. 

Interpersonal Skills

Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussion involves a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. 

Other Skills

Excellent organizational skills and attention to detail, 10 key calculators with basic knowledge of credit union systems, products, and services. Familiarity with positions related laws and regulations to include Reg CC, Truth in Savings, Truth in Lending, CIP, Bank Secrecy Act, and the Patriots act. The ability to work well independently. Excellent written and oral communication skills with proficiency in Word, Outlook, and Excel etc.

Physical Requirements

Talking - Effective verbal communication to convey and acknowledge receiving detailed or important instructions, accurately, loudly, or quickly.

Average Hearing - Able to hear average or normal conversations and receive ordinary information to communicate effectively.

Finger Dexterity - Using primarily just the fingers to make small movements such as typing, picking up small objects or pinching fingers together to use office equipment such as phones, computers, scanners, and other office machinery. 

Repetitive Motion - Movements frequently and regularly required using the wrists, hands, and/or fingers.

Average Visual Abilities - Average, ordinary visual acuity necessary to prepare or inspect documents, read email and computer screens, and operate office machinery.

Physical Strength - Sedentary work; sitting at a desk or workstation a majority of work hours. Exerts up to 25lbs. of force occasionally and required to lift up to 25lbs. 

Reaching and Stretching - Reaching and stretching, below the shoulders, to access files, checks, documents, or office equipment on and across shelves, counter, and desks. 

Work Environment Standard office work environment.

This Job Description is not a complete statement of all duties and responsibilities comprising this position.

Requirements: Offers of employment are contingent on a satisfactory criminal background and credit history check.

EOE/M/F/Disability/Vet

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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