Call Center Representative
5 days ago
Job Summary
We are seeking a motivated Bilingual Call Center Representative to join our team. The ideal candidate should possess excellent communication skills and be able to assist customers efficiently and professionally.
Qualifications:
- Fluent in Spanish, Russian, Cantonese OR Mandarin
- previous customer service/call center experience is preferred
Responsibilities
- Answer Incoming Calls: Respond to non-emergency medical inquiries from patients, healthcare providers, and other stakeholders with a focus on empathy and professionalism.
- Appointment Scheduling: Schedule, reschedule, and confirm medical appointments, ensuring that all relevant information is accurately recorded in the system.
- Provide Information: Offer clear and accurate information about medical services, procedures, and policies to patients and their families.
- Data Entry: Accurately input patient information, appointment details, and call notes into the database.
- Patient Support: Assist patients with understanding their medical insurance coverage, referral processes, and any pre-appointment requirements.
- Problem Resolution: Address and resolve patient concerns or issues, escalating to higher-level support when necessary.
- Compliance: Adhere to all privacy and confidentiality regulations, including HIPAA, to ensure the protection of patient information.
- Team Collaboration: Work closely with other team members and departments to ensure a smooth and efficient call center operation.
Job Type: Part-time
Pay: $ $25.50 per hour
Expected hours: 40 per week
Benefits:
- Health insurance
Work Location: Remote
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