Front Desk

Job description

Front and Back Office Float

We are seeking a versatile and detail-oriented individual to join our team to provide coverage for the primary allergy technician with additional responsibilities in the front office and back office. This multifaceted role ensures seamless patient care and efficient office operations, The ideal candidate will possess excellent communication skills, strong organizational abilities, and a commitment to delivering exceptional patient experiences.

Key Responsibilities:

Front Office Duties:

• Greet and check in patients, ensuring accurate collection of demographic and insurance information.
• Review the schedule and verify if HMO patients have a valid authorization and obtain authorization if necessary. 
• Instructs new patients on how to complete their medical history and consents prior to their appointment. 
• Complete medical record requests.
• Instruct patients about their outstanding balances and collect payment. 
• Schedule appointments, manage patient flow, and handle appointment reminders.
• Answer phone calls, respond to inquiries, and provide excellent customer service.
• Process payments, verify insurance coverage, and handle billing-related tasks as needed.
• Maintain an organized and welcoming reception area.
• Obtain pre-authorizations as needed for testing and appointments.

Medical Assistant Duties (Back Office):

• Prepare exam rooms by ensuring they are clean and stocked with necessary supplies.
• Take and document vital signs, patient histories, and medical concerns.
• Administer allergy injections and documents in the appropriate systems.
• Assist the providers during procedures and examinations.
• Administer medications and perform injections under providers supervision.
• Provide patient education on treatments, medications, and follow-up care.
• Ensures all sterilization techniques are performed and that sterilization.
• Equipment works properly, and all compliance logs are kept up to date and are in compliance with all local, state, and federal Guidelines as required.
• Ensures all patient prescription refill and/or prior authorization requests are completed in a timely manner. 
• Reviews established patient appointments to verify orders testing and labs have been completed and received (if applicable). 
• Adhere to HIPAA regulations and maintain patient confidentiality.

Floating Between Clinical Areas:

• Serve as a flexible resource to support various clinical areas, including allergy shots, general patient care, and procedural support.
• Step in to assist team members during peak times, staff shortages, or high patient volumes.
• Provide seamless communication and workflow between departments to maintain operational efficiency.
• All other duties as assigned by the Practice Administrator and/or Provider(s). The responsibilities defined above are intended to outline those functions typically performed by individuals assigned this job classification. The description of responsibilities is not intended to be inclusive or limit the discretionary authority of supervisors to assign other tasks of a similar level of responsibility for which the individual has demonstrated competency through performance.

Qualifications:

• High school diploma or equivalent (required).
• Certification as a Medical Assistant 
• 2+ years working in a medical office (required).
• Proficiency in electronic health records (EHR) and medical office software.
• Strong interpersonal and communication skills.
• Ability to multitask, prioritize, and work effectively in a fast-paced environment.
• Basic knowledge of medical terminology and office procedures.

Physical Requirements:

• Ability to stand, walk, and move around the office and clinical areas for extended periods.
• Ability to lift and carry up to 25 pounds.
• Manual dexterity to operate medical instruments and office equipment.