Senior Community Management Professional

Become a part of our caring community and help us put health first
 The Senior Community Management Professional will be responsible for directing community engagement practices, facilitating and planning Member and Community Advisory Panels, collaborating with contracted medical and ancillary service providers, Federally Qualified Health Centers, Social Service Agencies, and care managers with the responsibility to link our membership to services and supports critical to the improvement of health outcomes.

• Responsible for representation of members' interest, including input in policy development, planning and decision-making.
• Responsible for engagement in community boards and committees such as the Community Health Worker Network.
• Works directly with the Equitable Population Health Leadership team to drive outcomes aligned with larger organizational goals and builds a robust member outreach program.
• Compare member's demographic and social support and services data to identify opportunities to address and fill service gaps with strategic community partners and service providers.
• Cultivate need-based partnerships with social support and service providers, supporting evidence-based programs with positive health outcomes.
• Positively position Humana among local/community groups and coalitions, community health leaders, and public health service providers.

Use your skills to make an impact
 

Required Qualifications

• Must reside in Michigan or within 40 miles of the border in Indiana or Ohio and be able to support members in southeast Michigan.
• Bachelor's degree.
• Two (2) or more years of previous experience in healthcare or health plan marketing, community engagement or member/patient outreach.
• Skilled in planning, project management, community engagement and development, and resource mobilization.
• Understands the fundamentals of effective community engagement specific to Medicaid members, including those with behavioral health needs and varied health literacy.
• Proven knowledge and understanding of how to remove barriers to care in the Medicaid population.
• Exercises professional judgment and demonstrates strong facilitation, conflict management and consensus building skills.
• Ability to prioritize, organize, and coordinate multiple projects simultaneously.
• This role is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.
• This role is part of Humana's driver safety program and therefore requires an individual to have a valid state driver's license and are expected to maintain personal vehicle liability insurance. Individual must carry vehicle insurance in accordance with their residing state minimum required limits, or $25,000 bodily injury per person/$25,000 bodily injury per event /$10,000 for property damage or whichever is higher.

Preferred Qualifications

• Bachelors' Degree in community health, public health or another related field.
• Bilingual or multilingual in Spanish, Arabic, Chaldean Neo-Aramaic, or other languages. Must be able to speak, read, and write fluently in both English and the specified language without assistance. Refer to the 'Additional Information' section for details on language proficiency assessments.

Additional Information

• Workstyle: This is a remote position with travel.
• Typical Workdays and Hours: Monday - Friday; 8:00am - 5:00pm Eastern Standard Time (EST)
• Travel: Up to 50% travel across Michigan is required to meet face to face with members and/or their families, community partners, and various care teams. Occasional travel to Humana's Detroit office is also expected for training and team engagement meetings.
• Language Assessment Statement: Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.

WAH Internet Statement

To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
• Satellite, cellular and microwave connection can be used only if approved by leadership.
• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Interview Format

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$65,000 - $88,600 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
 Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

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