Director, Ancillary Services

Harbor Group Management Company is a multi-billion dollar real estate investment and property management firm.  As we continue to grow, we are looking for passionate, goal oriented, creative individuals with an entrepreneurial spirit and great communication skills. Harbor Group is dedicated to outstanding customer service and providing exquisite living experience for our residents.Director, Ancillary ServicesJob Summary:  The Director, Ancillary Services, will oversee and lead the delivery of multifamily ancillary services including execution of strategic programs and projects aimed at enhancing operational efficiency, resident satisfaction and overall business performance within our multifamily portfolio.Location: Norfolk, Virginia, or Dallas, Texas, Corporate Office (On Site)Key Responsibilities: Leadership & Strategy Lead and manage the development, planning, and execution of ancillary services and programs to improve property operations, resident experience, and ancillary income. Work closely with senior leadership to define program goals and key performance indicators (KPIs) ensuring alignment with the company's strategic objectives. Provide thought leadership and develop long-term strategies for ancillary services and programs effectiveness. Cross-Functional Collaboration Collaborate with internal teams including operations, marketing, IT, finance, and HR to ensure successful program implementation and outcomes. Provide actionable recommendations to property management leadership and property teams to maximize portfolio performance   Partner with external vendors and consultants, ensuring they are aligned with program goals and timelines. Staying Current on Resident Program Industry Trends Continuously research and stay up to date on emerging trends and best practices in resident engagement, amenities, and technology solutions to enhance the overall resident experience. Analyze market shifts, competitor offerings, and new technologies to proactively introduce innovative programs and services that increase resident satisfaction, retention, and attract new tenants. Leverage industry insights to implement sustainable, efficient, and forward-thinking ancillary services that align with the company's strategic goals and evolving market demands. Project Management Oversee the execution of multiple ancillary services initiatives across the portfolio, ensuring timelines, budgets, and scope are managed effectively. Establish clear project milestones, regularly assess progress, and adjust plans as necessary to meet objectives. Track and report on project performance, ensuring that objectives are met, and any issues are proactively addressed. Regularly update senior leadership and stakeholders on program status, risks, and successes, offering insights and recommendations for program adjustments. Manage communication channels to ensure stakeholders at all levels are informed of key milestones and project outcomes. Team Leadership & Development Lead, mentor, and develop the team, ensuring alignment on company goals and consistent delivery of ancillary services. Ensure appropriate resource allocation and set clear expectations for team members. Foster a collaborative and results-oriented team culture. Process Improvement Identify and implement process improvements across multifamily operations and ancillary services management to drive efficiency and reduce costs. Standardize and optimize workflows, project documentation, and reporting processes to ensure consistency and effectiveness. Qualifications: Bachelor's degree in business administration, Operations Management, Real Estate, or a related field.  8-12 years of experience in management of ancillary services, with at least 5 years in a leadership role within the multifamily real estate industry. Proven experience managing large-scale, multi-disciplinary projects with cross-functional teams. Expertise in budgeting, contract negotiation, resource allocation, and managing project lifecycles from inception to completion. Strong leadership, communication, and interpersonal skills with the ability to influence and drive results across teams. Exceptional organizational and time management abilities, with a keen eye for detail. Proficient in project management tools and advanced knowledge of Excel and reporting systems. Ability to navigate complex problems, identify solutions, and implement changes effectively. Strong understanding of the multifamily industry, including market trends, best operational practices, and emerging technologies. Experience with multifamily property management software (e.g., Yardi, MRI, RealPage), preferred. PMP (Project Management Professional) certification or equivalent, preferred. What We Offer:Competitive Salaries & BonusesMedical, Dental & Vision Plans401(k) Plan with Employer Matching ContributionsPaid Personal Time & HolidaysFlexible Spending AccountsFree Long-Term DisabilityFree Life InsuranceShort Term DisabilityHealth Savings Account with Employer ContributionsWellness PerksFinFit Health Finance ProgramEmployee Apartment DiscountEmployee Referral ProgramEmployee Recognition & AwardsEmployee Assistance ProgramVolunteer & Community Service OpportunitiesTuition Reimbursement #LP-KP1 Veteran FriendlyThis pre-employment application will be given every consideration, but its receipt does not imply that the applicant will be employed. Each question should be answered in a complete and accurate manner as no action can be taken on this application until all questions have been answered.Harbor Group Management is proudly an Equal Opportunity Employer EOE/M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.