Network Engineer

SCOPE OF THE PROJECT:

DPH has recently became a new agency formed July 1st, 2024 and inherited the original infrastructure environment from the original agency formally DHEC. Additional remediation efforts are required to get that environment into a segmented framework, splitting shared systems and environments with the other newly formed agency that was a part of DHEC, cleanup, and transition remaining pieces to be a part of DPH environment. Due to the volume of systems, interdependencies, servers, and various locations throughout the state, additional staff is needed to support the effort. The team will ensure systems are set up following industry best practices to ensure strategic initiatives and compliance with federal and state regulatory laws and ensure business continuity.

These positions will be a part of the team responsible for the implementation of this project. They will also be involved with supporting the day-to-day operations of the Agency's Server Hosting environment.

Candidates should be self-motivated, team-oriented, work under limited supervision, and respond to priority tasks as needed.

DAILY DUTIES / RESPONSIBILITIES:

Participate in a team comprised of DPH and solution implementation staff for Server Hosting related planning, designing, installation, configuration and conversion of physical and virtual server environment for conversion into a segmented framework. Will coordinate with the IT Operations Director and IT Section Manager on special projects, daily assignments, tasks and coordinate and collaborate with contract staff as well as existing DPH Enterprise Computing Services staff and other IT professionals with the Office of Information Technology. Ensure assignments are completed accurately and on-time, assist with problem resolution, mitigate issues, provide solutions, communicate and escalate as needed to management, and report progress to manager.

Will advise Staff on hardware configurations and implementations, work with vendor and staff on deliverables, troubleshooting and conversion of current environment to segmented framework.

The position will be utilized for 40 hours per week for the duration of this project. The selected candidate should be able to work flexible hours where it may be necessary for work to be completed outside traditional business hours.

The candidate will work closely with the Director of IT Operations and Section Manager to identify, prioritize, and schedule workload and implementation to IT standards and procedures. The candidate will work closely with customer and subject matter experts for the system design, migration to the new framework, and testing.

This will also include compliance to DPH security policy/procedures as well as integrating systems when possible, to streamline staff workflows, user security, and data correction.

Specific duties and responsibilities will include but not limited to the following:

• Administer and support on-premises Active Directory and Azure Active Directory, including integration and synchronization of hybrid environments.
• Assist with review, cleanup, and redesign of Group Policy Objects (GPOs) to enforce security settings and standardized configurations enterprise-wide.
• Troubleshoot GPO-related issues to ensure proper policy application and performance.
• Develop and maintain PowerShell scripts and other automation tools to streamline and standardize administrative tasks.
• Perform user, group, and permissions management, including access control and role-based security enforcement.
• Monitor Active Directory health and replication, proactively identifying and resolving directory service issues.
• Assist with cleanup of stale or inactive user and computer objects to maintain directory integrity.
• Ensure systems align with organizational IT security policies and adhere to industry standards such as CIS and NIST.
• Implement and monitor access controls, security baselines, and audit logs for compliance and risk management.
• Collaborate closely with Cybersecurity teams to address vulnerabilities, respond to incidents, and improve overall security posture.
• Work with network, server, and help desk teams to support cross-functional infrastructure needs and initiatives.
• Provide Tier 3 escalation support for complex technical issues affecting identity, access, or authentication. Participate in and support infrastructure projects, migrations, and upgrades, including cloud integration and modernization initiatives.
• Demonstrate the ability to work independently with limited supervision, providing clear technical documentation and forward-looking roadmaps for system enhancements and lifecycle planning.

Module support of the project.

• DPH will require that selected personnel sign the DPH confidentially agreement and/or Business Associate (BA agreement if applicable. All web services must be secure.
• DPH will not accept any offers including an "up-lift" charge. The rate paid per consultant must not exceed the maximum rate established for this position described in the State contract terms.
• Contractors must be onsite during each week throughout the term of the contract.
• Follow agency IT Standards, policies, and procedures to include documentation.
• All source code (compiled and un-compiled) will become the sole property of the South Carolina Department of Public Health. Any source code, data, product, or functionality resulting from this SOW or previously owned/developed by DPH will remain the sole property of DPH and is not to be incorporated into the core product of any vendor's application. Any modifications and interfaces developed under said contract will not be used by the contractor for any independent project of the contractor or published or publicized by the contractor without written permission of DPH.
• DPH has the final say on all programming choices.

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):

• EXPERIENCE WITH WINDOWS SERVER ADMINISTRATION AND SUPPORT WITH 3-5 YEARS EXP.
• STRONG PROFICIENCY IN GROUP POLICY (GPO) AND POWERSHELL SCRIPTING WITH 3-5 YEARS EXP.
• HANDS-ON EXPERIENCE WITH MICROSOFT ACTIVE DIRECTORY (ON-PREM AND AZURE AD) WITH 3-5 YEARS EXP.
• EXPERIENCE WITH CITRIX PRESENTATION SERVER OR XENAPP ENVIRONMENTS.
• EXPERIENCE WITH ENTERPRISE BACKUP AND DISASTER RECOVERY (DR) PROCESSES.
• ADVANCED KNOWLEDGE OF COMPUTER AND NETWORK HARDWARE, SOFTWARE, AND OPERATING SYSTEMS.
• EXPERIENCE WITH SECURITY AND DATA CLASSIFICATION STANDARDS (CDC, HIPAA, CJIS).
• EXPERIENCE DESIGNING AND IMPLEMENTING ENTERPRISE-LEVEL SYSTEM ARCHITECTURES.
• ADVANCED KNOWLEDGE OF IT SYSTEM ANALYSIS, DESIGN, TESTING, AND MAINTENANCE TECHNIQUES.

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):

• Experience with hosted virtual environments and foundational knowledge of Azure virtualization and resource management within a cloud tenant.
• Experience with Microsoft Intune and Quest KACE for endpoint management, software deployment, and compliance reporting.
• Experience with Linux Server
• Strong critical thinking and problem-resolution skills.
• General understanding of Hitachi Storage (HNAS/HDI) or similar enterprise SAN/NAS environments. Experience with security and data classification standards related to CDC, HIPAA, and CJIS compliance.
• Ability to establish and maintain positive working relationships with technical teams, customers, and stakeholders.
• Excellent written, oral, and interpersonal communication skills.
• Ability to align technical solutions with agency goals and objectives and support project delivery.
• Familiarity with AI-driven automation and predictive analytics for infrastructure optimization and future cloud initiatives.
• CCNA

REQUIRED EDUCATION: Bachelor's or Master's Degree in a relevant field of work or equivalent work experience.

REQUIRED CERTIFICATIONS: NONE

Benefits at IntelliBee

• Long-Term Stability: Join us on a multi-year opportunities with room to grow.
• Comprehensive Health Coverage: Access quality healthcare benefits to keep you and your family well.
• Future Planning: Enroll in our 401(k) program and invest in your financial security.
• GC Assistance: We support immediate Green Card processing, if required.