Head of Gastro

Description
About Us
At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.

Position Summary
The Head of Gastroenterology serves as the executive leader responsible for driving Gifthealth's strategic, operational, and financial success within the Gastroenterology (GI) vertical. This role owns the end-to-end performance of the GI program, including P&L, account management, program excellence, KPI achievement, and SLA performance across all gastroenterology-related workflows.

While dispensing operations will remain under shared services, this leader ensures those functions meet established service-level commitments by setting clear expectations, monitoring performance, and coordinating closely with operations, pharmacy, and engineering teams. The Head of Gastroenterology will oversee all partner and prescriber relationships, patient experience initiatives, and program growth strategies, driving accountability and excellence throughout the vertical.

This individual will work cross-functionally with internal teams to support strategic expansion, suggest workflow improvements, collaborate on automation initiatives, and strengthen partner engagement, ensuring the GI program scales efficiently, remains compliant, and delivers exceptional outcomes for patients and prescribers.

Key Responsibilities
Strategic Leadership & Program Oversight

• Serve as the executive lead for all Gastroenterology operations and partnerships.
• Own the P&L, growth metrics, and performance indicators tied to revenue, cost, and patient outcomes.
• Develop and execute a comprehensive strategy to optimize patient fulfillment, provider engagement, and clinical compliance.
• Establish quarterly OKRs, dashboards, and KPIs to track program success and ensure alignment with company objectives.

Account Management & Partner Relations

• Lead all prescriber and partner account management within the Gastroenterology program.
• Develop and maintain strong relationships with healthcare providers, prescriber networks, pharmaceutical manufacturers and partner organizations to ensure operational alignment and program growth.
• Oversee onboarding, communication, and escalation processes for key partners and accounts.
• Act as the executive point of contact for gastro pharmaceutical manufacturers, contract renewals, and performance reviews.
• Collaborate with Marketing and Client Success to enhance communication strategies and brand representation within the GI segment.

Operational Excellence

• Collaborate with Fulfillment, Intake, Patient Support, and Pharmacy Operations teams to ensure seamless daily execution across the Gastroenterology program.
• Partner with Engineering and Operations to enhance automation, streamline workflows, and improve overall patient and prescriber experiences.
• Monitor and track key performance indicators (KPIs) and service-level agreements (SLAs) to ensure operational teams meet established standards for accuracy, timeliness, and quality.
• Work cross-functionally to identify and implement process improvements across intake, verification, and dispensing workflows, ensuring alignment with program objectives and shared service capabilities.

Financial Stewardship

• Manage and report on the P&L for the Gastroenterology program, including forecasting, margin optimization, and cost efficiency.
• Collaborate with Finance and Data Analytics to deliver dashboards and insights to executive leadership.
• Identify financial risks, trends, and opportunities for continuous improvement and revenue growth.

Cross-Functional Collaboration

• Work closely with Product, Compliance, Engineering, and Supply Chain to ensure operational excellence.
• Partner with Legal and Compliance to maintain adherence to state and federal regulations in all GI-related workflows.
• Align closely with Pharmacy Operations and Clinical teams to ensure the delivery of high-quality, compliant patient care.

Leadership & Development

• Build, mentor, and lead a high-performing Gastroenterology team, fostering collaboration and accountability.
• Empower managers and team members with clear goals, structured career development, and performance feedback.
• Promote a culture of innovation, integrity, and continuous improvement.

Key Competencies

• Strategic Leadership: Ability to set direction, define metrics, and drive measurable impact across a complex operational ecosystem.
• Account Management: Skilled in managing provider networks, prescriber relationships, and partner communications.
• Operational Excellence: Deep understanding of pharmacy workflows, automation, and fulfillment operations.
• Financial Acumen: Experienced in P&L ownership, forecasting, and margin management.
• Cross-Functional Influence: Collaborative leadership style with the ability to align multiple departments toward shared goals.
• Data-Driven Decision Making: Ability to interpret metrics and analytics to drive operational performance.
• Executive Communication: Excellent communication and presentation skills for internal and external stakeholders.

Qualifications

• Education: Bachelor's degree in Healthcare Administration, Business, or related field (MBA or PharmD preferred).
• 10+ years of leadership experience in healthcare, pharmacy operations, or pharmaceutical account management.
• Proven experience managing large-scale programs with a focus on prescriber and patient engagement.
• Strong understanding of gastroenterology workflows, specialty pharmacy operations, and clinical compliance.
• Demonstrated success in account management and partnership growth within healthcare or life sciences.
• Exceptional organizational, analytical, and interpersonal skills.
• Ability to travel domestically as needed for executive meetings and site visits.

Work Environment

• Location: On-site / Hybrid
• Schedule: Full-time
• May require additional availability or flexibility for escalations.
• Regular meetings with teams, departments, or leadership to ensure alignment.

Employment Classification
Status:
Full-time

FLSA:
Exempt

Equal Employment Opportunity (EEO) Statement
Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.

We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply

Disclaimer
This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.