Supervisor Underwriting Support

Description

Manages UW support specialists who provide timely and high-quality customer service to brokers, agents, and underwriters through communication channels, such as phone, email, and chat. Provides supervision as needed and utilizes knowledge of small commercial segments and independent decision-making skills to guide specialists to complete requests and solve problems with first contact resolution.

Responsibilities:

• Selects, develops, and manages a talented team that supports brokers, agents, and underwriters by handling phone calls, emails, chats, to answer questions and processing tasks to complete various pre-underwriting activities, gather data, identify rates for coverage options, and enter information into databases.
• Directs the day-to-day activities of team by facilitating communication and establishing priorities, reviewing work volumes to redirect work when needed, assisting others with resolving problems to make improvements in the work or meet established operations service standards.
• Identifies issues and opportunities for efficiency and applies strategic problem-solving knowledge to continuously improve workflows.
• Maintains compliance standards, internal policies, procedures, and processing standards through process confirmations, regular reporting, and follow up guidance.
• Responsible for the acquisition, retention, and development of underwriting support talent.
• Formally manages, guides and mentors underwriting support specialists to improve technical and behavioral capabilities.
• Fosters a collaborative team environment conducive to continuous improvement, collaboration, and partnership.
• Applies Liberty Mutual Systems (LMS) principles to improve customer relationships, quality, and work processes.
• Ensures that the unit develops and maintains effective business relationships with underwriters, internal partners, and external clients.
• Fosters an environment of collaboration and partnership with peers, Distribution, Underwriting, Claims and other areas.

Qualifications

• Intermediate knowledge of property and or casualty insurance coverage, risk analysis/selection, risk assessment, rating procedures, rating plans and systems/workflow, pricing and MS Excel/Word.
• In-depth knowledge of commercial lines underwriting products and processes.
• Ability to get work done through others (delegate), communicate effectively (including listening, writing clearly, giving constructive feedback, etc.), get support from above.
• Plan/organize work, analyze and solve problems, focus on the larger picture as normally acquired through a bachelor's degree or equivalent experience and experience supporting a commercial lines underwriting operation.

About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.

At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.

We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit:

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco