Client Services Lead

1 week ago


Beverly Hills, California, United States RBGlobal Full time $100,000 - $120,000 per year
Description

About Us:

Rouse Services is an industry-leading B2B SaaS/DaaS solution provider to companies in the industrial equipment space. Rouse tracks over $115 billion of assets and over $59 billion in rental and sale transactions annually. We leverage this data to deliver insights that support decision-making around asset management, disposition, and deployment.

Rouse clients range from small businesses to Fortune 500 companies. Backed by Ritchie Bros. (NYSE: RBA) since 2020, we are expanding into new verticals and international markets including Europe, the UK, Australia, and Japan.

Opportunity:

At Rouse, long-term client success is the core of our business strategy. Our client base is growing rapidly, and to support that growth we are building a dedicated Client Success team to proactively engage with customers, troubleshoot problems, and help drive our business forward.   

The Client Services Lead will oversee a portfolio of high-value enterprise clients while guiding a team of Client Success Managers. This role is responsible for deepening strategic relationships, driving adoption across complex organizations, and ensuring Rouse solutions are embedded in clients' operational decision-making.

You will act as a senior leader within Client Services, shaping account strategy, ensuring delivery excellence, and identifying opportunities for growth across accounts.

What You'll Do:

  • Serve as the senior relationship owner for enterprise accounts and strategic partner relationships, ensuring client satisfaction, retention, and growth.
  • Lead and mentor a team of Client Success Managers, setting priorities, providing coaching, and developing best practices.
  • Drive executive-level engagement with client leadership teams, aligning Rouse solutions with their strategic objectives.
  • Manage regular check-in calls to drive adoption, solve tactical issues, and identify product development/up-sell opportunities
  • Translate client needs into actionable priorities across service delivery and account strategy.
  • Oversee delivery of complex client implementations, ensuring quality, timeliness, and scalability.
  • Develop frameworks and processes that allow Rouse to serve a growing portfolio efficiently.
  • Partner with Sales leadership to identify and pursue expansion opportunities across accounts.
  • Track and report on client health, adoption metrics, and business impact at the portfolio level.
  • Lead presentations, quarterly business reviews, and executive workshops with senior stakeholders.

About You

  • You have a strategic, customer-first mindset and thrive in executive-level discussions.
  • You're skilled at balancing day-to-day client needs with long-term business objectives.
  • You are an experienced leader who inspires and develops others.
  • You are comfortable creating scalable processes and building alignment across teams.
  • You take ownership and are driven by results, both for clients and for Rouse.
Qualifications

What We're Looking For

Education: BA/BS degree, with business-oriented concentration (e.g., economics, marketing, finance, engineering)

Work Experience: 5+ years professional experience with at least 5 in client services, account management, or customer success; 2+ years managing or mentoring teams.

Skills:

  • Excellent communication and presentation skills (written and verbal).
  • Technical fluency (Excel, SQL, Salesforce); ability to translate complex data into business insights.
  • Proven success managing enterprise client relationships at the executive level.
  • Experience shaping account strategy and managing cross-functional initiatives.
  • Highly organized, analytical, and detail-oriented.


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