Patient Scheduling Coordinator

Department:

Status:

Benefits Eligible:

Hours Per Week:

Schedule Details/Additional Information:

n/a

Pay Range

EDUCATION/EXPERIENCE:

High school diploma or GED equivalent and three years clerical experience, six months of which must be at Patient Scheduling Coordinator level or equivalent.

LICENSURE, CERTIFICATION, and/or REGISTRATION:

Must complete certification program and maintain accuracy standards.

BCLS required within 30 days of hire.

ESSENTIAL FUNCTIONS:

1. Schedules clinical appointments for new and returning patients with independent judgment and discretion to priority using the IDX system. Follows Clinical Operations standards to promote a cooperative work and patient care environment.

2. Coordinates extensive laboratory work and diagnostic testing for patients using LastWord, NotesLink, Logician, etc., or manual lab slips; anticipates necessary lab work and testing based on knowledge of patient needs.

3. Makes daily judgments over the telephone as to the timeframe in which patients should be seen based on experience and the examination of patient charts.

4. Performs complex coordination among WFUHS physicians, external physicians, patients, nurses, and outside testing laboratories to assure that all necessary tests are performed and paperwork is complete. Coordinates departmental consult service as directed.

5. Coordinates testing for inpatients, using judgment and discretion as to the seriousness of condition to properly plan for transportation, timeframe of tests, and types of test performed.

6. Assures that each patient's chart is fully prepared prior to the visit, including chart work-up.

7. Answers inquiries concerning clinic policies and procedures. Initiates and facilitates the resolution of patient issues and complaints utilizing other Medical Center professionals as needed. Practices excellent customer service skills. Accommodates patient's special needs (e.g., interpreter).

8. Assists in the training of less experienced personnel as instructed.

9. Processes transaction editing system (TES) files by obtaining requested information. Performs medical coding as needed to assure proper billing for services rendered.

10. Coordinates surgeries using discretion as to timeframes, instruments needed, room availability, and physician schedule. Obtains precertification and coordinates activities with NCBH as required. Assures that patient has all necessary information.

11. Performs financial duties such as authorizing or obtaining authorization for insurance, reviewing encounter forms, assisting with medical coding, providing assistance to patients regarding billing questions, etc.

12. Complete required educational programs to remain current on job responsibilities and fulfill compliance requirements. Successfully completes the WFUP Certification Program. Attends and participates in the development of the WFUP Clinical Operations Departmental meetings regularly.

13. Performs other related duties incidental to the work described herein.

SKILLS/QUALIFICATIONS:

Knowledge of third party payor requirements and basic knowledge of ICD-9 and CPT coding or willingness to complete these courses upon employment Data entry accuracy of 5000 kph with 3% or less error rate Ability to function independently in an intensive clinical setting Ability to perform multiple tasks simultaneously Experience using IDX, Medipac and LastWord Experience with managed care or health insurance company Strong customer service focus

WORK ENVIRONMENT:

Well-lighted, well-ventilated, and adequate space Medical office environment

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

About Advocate Health 

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.