Automotive Retail Experience Coach/Trainer

4 days ago

Minneapolis, Minnesota, United States GP Strategies Career Site Full time

We currently have a need for an Automotive Retail Experience Coach/Product Trainer for Hyundai Motor America to lead the delivery of in-dealership Coaching on Brand, Product, Customer Experience and Sales process. The Coach will work within a regional territory to deliver coaching pre-dominantly in dealership with occasional support for virtual or regional events as needed. The Coach will be responsible for coaching frontline dealer personnel to a level that meets Hyundai Retail Experience standards. The Coach will have excellent communication skills with the ability to establish credibility with both dealership management and customer facing dealer personnel. This requires a well-prepared professional who has a track record of delivering clear, and accurate information in an engaging and enthusiastic manner.
This is a full time, salaried position with benefits.
Job Summary
- Conduct coaching and training sessions with front-line Dealer personnel in accordance with performance standards & best practice
- Responsible for product training with a focus on the customer experience and performance support within assigned HMA dealerships
- Identify, document and share potential best practices driving Dealership performance
- Develop and manage schedule to support dealer needs while working with national/regional personnel on direction and priorities
- Conduct special training assignments—including virtual training sessions—and facilitate large group meetings as required
- Conduct launch training events as required
- Conduct on-going product study and competitive reviews
- Submit schedules, rosters, contact reports and expense reports according to performance standards

Qualifications:
- 3+ years automotive retail sales and/or excellent facilitation, presentation and coaching skills
- Bilingual English/Spanish skills a plus
- A passion for demonstrating and presenting vehicle product information to dealership personnel
- Fluency in next-level dealership customer experience
- Outstanding ability to initiate and maintain strong working relationships with dealership personnel.
- Can bring strong leadership skills and desire to change dealership culture
- Computer literacy, time management and scheduling skills.
- Professional appearance and demeanor.
- Ability to travel throughout the region up to 80%. Frequent overnight travel is required.
- High School Diploma and 6+ years relevant experience.
- College degree preferred (Associates, Bachelors or military service equivalent) with 3+ years relevant experience.
 

#LI-ZZ1
 

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