Housing Navigation Coordinator

7 days ago

Clinton, Iowa, United States YWCA Full time $33,600 - $67,200 per year

The Housing Navigation Coordinator is responsible for handling incoming crisis calls for clients who are experiencing homelessness or at risk of losing their housing. The Housing Navigation Coordinator offers support, diversion, and resources to callers and visitors of the YWCA Empowerment Center. The Housing Navigation Coordinator performs assessments for Coordinated Entry, making sure those that are eligible are put on a prioritized list for housing. The Housing Navigation Coordinator helps callers understand the Coordinated Entry process by explaining how it works and answering any questions they have. The Housing Navigation Coordinator enters and exits participants in shelter and outreach programs in HMIS. The Housing Navigation Coordinator is the first point of contact at the YWCA Clinton Empowerment Center, providing housing support and welcoming all visitors. We're looking for a friendly, outgoing, and compassionate individual with strong clerical and customer service skills and a genuine passion for helping individuals and families achieve housing stability.

Job Responsibilities

· Answer all incoming calls received on the hotline with professionalism and compassion, return any voicemail/text messages within 24 hours (business days)

· Strong working knowledge of computers, emphasis on Word and Excel. Maintain effective working relationships with community resources, both internal and external

· Responsible for accurately entering client data into HMIS system

· Responsible for putting in referrals, and updating/ cleaning up the Coordinated Entry list in HMIS

· Maintain a working knowledge of community resources

· Develop relationships with area landlords as the initial contact of the agency

· Maintain documentation which should at minimum all contacts with housing providers including: corporations name, name of contact, address, phone, date of contact, and result of contact and client contacts

· Participate in Coordinated Entry meetings and trainings as required

· Complete participants files within required deadlines

· Maintain detailed, up to date, and concise case notes on all interactions with clients and on behalf of the clients

· Assist clients in accessing mainstream resources and community resources

· Connect clients to services; advocate for clients with other service providers

  • Responsible for representing themselves in a positive and dynamic manner to all clients and guests of the Empowerment Center.
  • Abides by all program policies.
  • Answer all telephone calls and reroute them to the appropriate staff member as well as answer questions about the Empowerment Center.
  • Responsible for keeping a clean and orderly front desk area.
  • Must respect and adhere to the confidentiality policy of YWCA Clinton, clients, staff, and the general public.
  • Waits on guests in order and makes sure that all questions have been answered or will be answered as soon as possible.
  • Takes adequate notes of new information or messages and delivers them to the appropriate mailbox or person.
  • Closing and opening procedures as specified.
  • Special assignments of the Empowerment Center Director, per instructions.
  • Enforce rules for all areas of the facility.

· Represent the Empowerment Center at events or on committees

· Other responsibilities as assigned

Job Type: Full-time

Pay: $16.00 per hour

Expected hours: 40 per week

Work Location: In person

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