Service Operations Manager

2 weeks ago

Minneapolis, Minnesota, United States Averus Inc. Full time $47,000 - $55,000 per year

Job Title: Service Operations Manager - Kitchen Exhaust Team

Location: Minnesota Market

Company Overview:

Join a leading national company with a strong focus on delivering top-tier service in the fire protection industry. We are committed to fostering a dynamic, fast-paced environment where employee development and customer satisfaction are top priorities. From day one, we invest in our team members by providing company-paid training to ensure success and growth.

Learn more about us here.

Position Summary:

We are seeking an experienced and motivated Service Operations Manager to lead our Kitchen Exhaust team in Minnesota and portions of Wisconsin. The ideal candidate thrives on motivating and managing teams, emphasizing training, development, and goal-setting to ensure operational excellence and exceptional customer satisfaction. This role is great for a hands-on leader who values accountability, safety, and adherence to company policies and procedures.

Key Responsibilities:

  • Team Leadership: Recruit, hire, train, develop, and manage service crews to maintain high performance and morale.
  • Operational Oversight: Manage service schedules to ensure timely, efficient customer service.
  • Workforce Coordination: Meet with teams to prepare for workloads and review completed tasks.
  • Safety Practices: Reinforce safe work practices through daily monitoring and weekly/monthly training.
  • Compliance: Monitor daily operations to ensure adherence to regulatory standards and company policies.
  • Growth Initiatives: Identify opportunities to expand services and grow the market.

Qualifications:

  • High school diploma or equivalent required.
  • Proven leadership experience, including hiring, training, coaching, and terminating employees.
  • Valid driver's license with a good driving record.
  • Flexibility to work varying hours, primarily days with some nights required.
  • Strong ability to build and maintain customer loyalty.
  • Pass a criminal background check and pre-employment drug test.

Training Requirements:

  • Mandatory attendance at up to four week-long onboarding and role-specific training courses, which may require travel (all expenses covered by the company).

Physical Demands:

  • Ability to perform tasks including but not limited to: sitting, standing, walking, bending, climbing, crawling, reaching, squatting, stooping, and twisting.
  • Capability to carry, lift, and pull 10–100+ lbs. with repetitive hand movements.

Why Join Us?

  • Inclusive Culture: We embrace diversity and value the uniqueness of every team member.
  • Career Development: Comprehensive training and growth opportunities.
  • Competitive Compensation: Competitive pay rates and benefits, including medical, dental, vision insurance, prescription drug coverage, retirement savings, paid holidays, and vacation time.
  • Sustainability: Work with an environmentally responsible company.

Equal Opportunity Employer:

We are an equal opportunity employer committed to creating an inclusive environment for all employees.

Job Type: Full-time

Base Pay: $47, $55,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Professional development assistance
  • Vision insurance

Experience:

  • Supervising: 2 years (Required)

License/Certification:

  • Driver's License (Required)

Work Location: On the road

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