Director Client Solutions, LM Plus

Accelerate your career at RXO
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

As the Director of Client Solutions at RXO, your main priority will be managing client expectations and ensuring we meet/exceed their service requirements. You'll also focus on consistently delivering world-class customer service and ensuring a long-lasting and positive working relationship with our customers.

What Your Day-to-day Will Look Like

• Communicates with Clients and RXO Last Mile stakeholders
• Conduct strategic account reviews with all assigned Clients to review service needs and usage trends
• Identify products and pricing that meet Client needs and business objectives
• Provides pricing quotes when requested for specific individual special projects or jobs
• Conduct Rate Reviews/Billing disputes and credits with strategic Clients upon request
• Ensure Clients are familiar with RXO services and consultative abilities
• Holds frequent meetings to keep projects on-time, on-budget and resources on-task
• Work with Clients to coordinate and facilitate effective tests and start-ups
• Reviews performance results with clients and company operations managers
• Communicates Client service issues between client and company operations departments
• Develop and maintain strong executive level relationships with all key operational managers
• Communicates with other Last Mile resources to achieve objectives
• Holds frequent Client meetings to review customer service metrics and delivery coverage compliance
• Develops and monitors project financials, resource requirements and risk profiles
• Document Client compliance expectations and records of performance
• Develops SMART goals associated with the mission and objectives for all participants

What You'll Need To Excel
At a minimum, you'll need:

• 7 years in account management or related field
• Advanced-level user of Windows applications and Microsoft Office programs such as MS Project, Word, Excel, and PowerPoint.

It'd Be Great If You Also Have

• Bachelor's degree or equivalent related work or military experience
• Thorough knowledge of internal company software applications applicable to position/business unit
• Acts as subject matter expert and provides training, troubleshooting and other support for software applications managed by business unit (i.e., COGNOS, FIS, Incentive Scorecards)
• Understands and is familiar with the most widely known and emerging tools, technologies, and social applications

In this role, you'll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We're a company where you can continually advance your career, no matter your background — the opportunities are endless and yours for the taking. If you're driven and looking for a place to grow, come join us.

Does this sound like you? Check out what else RXO has to offer.
Why Join Us
Our Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre-tax accounts to help streamline eligible expenses
• Company-paid disability and life insurance
• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days

Our Culture
Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step
Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.