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Position Overview: As the General Manager of a Starbucks store, you will lead a team of passionate individuals, ensuring operational excellence, driving store performance, and creating an environment of exceptional customer service. You will oversee all aspects of the store, including staff management, inventory control, financial performance, and training, while aligning with Starbucks' core values and company goals.
Key Responsibilities:
- Store Leadership: Manage day-to-day operations of the store, ensuring smooth and efficient service, high-quality products, and a welcoming environment for customers.
- Team Management: Hire, train, develop, and coach store partners (employees) to provide exceptional customer service, meet performance goals, and develop their careers.
- Customer Experience: Lead by example to ensure customers receive high-quality products and experience outstanding service.
- Financial Performance: Monitor and manage store financials, including sales, labor costs, inventory, and budget adherence to meet or exceed performance goals.
- Inventory & Supply Management: Oversee inventory control and ordering, ensuring stock levels are maintained, and items are well-organized and displayed.
- Health & Safety Compliance: Ensure compliance with food safety regulations and Starbucks operational policies. Maintain cleanliness and safety standards in the store.
- Marketing & Community Engagement: Drive local marketing initiatives and build relationships with customers and the community to foster a loyal customer base.
- Problem Solving & Conflict Resolution: Address customer and employee concerns, resolving issues effectively and maintaining a positive work environment.
- Performance Reporting: Track store performance and create action plans to achieve business goals. Report to district managers and corporate leadership on store performance.
Requirements:
- Proven experience as a General Manager, Assistant Manager, or Supervisor in a fast-paced retail, foodservice, or hospitality environment.
- Strong leadership skills with the ability to motivate, coach, and develop a team.
- Excellent customer service and communication skills, with a focus on building relationships.
- Ability to manage financials, including P&L statements, budgets, and cost control.
- Knowledge of inventory management and ordering processes.
- Ability to work a flexible schedule, including early mornings, evenings, weekends, and holidays.
- Strong problem-solving skills and the ability to think quickly under pressure.
