Supervisor - Account Management

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Principal Purpose of Position: 

• Supports the personal and career development of all assigned employees

• Supervises the activities of assigned employees, manages workload, monitors attendance, and conducts performance reviews

• Interact with sales force to ensure that client service levels and expectations are maintained exceeded

• Support the sales force by participating in meetings with prospects as a subject matter expert on our custom service solutions

• Maintain awareness to ARI's position in the market.  Also must have knowledge of our competition's strengths and weaknesses as it relates to program offerings and services 

• Support their team members in developing, proposing and implementing strategic initiatives for their clients'

• Searches for opportunities to increase ARI business

• Engages in heavy client interaction and resolves any conflict between clients and various ARI departments

• Recommends process improvements to increase client efficiency

• Supports the development and presentation of customized Business Reviews that outline the client's expenses, compliance and program utilization

• Develops plans of action to address areas of opportunity based on industry best practices 

• Participates in the recruiting and hiring of new staff members

• Responsible for the initial training of new hires as well as the ongoing development of their assigned team members

• Manages and proctors departmental meetings and training sessions

• Manages the transition of accounts and sensitive client communications

• Promotes client retention by providing exemplary customer service at all times

• Perform all other duties and special projects as assigned

Education and/or Training:

• Bachelor's degree in Business Administration or equivalent business experience

Relevant Work Experience:

• Extensive experience in customer service and a thorough understanding of the fleet management industry and manufacturers vehicles and specifications

• Advanced Microsoft Office skills

• Complete knowledge of ARI systems.

• Experience in building relationships and managing dynamic teams

Planning/Organizing/Managerial Knowledge:

• Strong supervisory skills and the ability to train and develop assigned employees.

• Must be able to think critically at a strategic level

• Ability to manage multiple priorities, pay close attention to detail and have follow-up skills.

• Must have presentation and meeting management skills

• Ability to align customer needs with ARI programs, processes and/or industry best practices.

• Dedication to both personal and career growth

• Action-oriented with the drive to take initiative and accountability for decision-making

Communicating & Influencing Skills:

• Ability to effectively communicate, both orally and in writing, to all levels of employees and customers

• Commitment to total customer service

Outputs:

• Align individual performance expectations in order for Account Executives to meet or exceed in departmental and organizational goals

• Fair, constructive, and timely feedback towards performance expectations and goals that results in improved client satisfaction

• Limit client and internal escalations by providing pro-active solutions, Account Executive coaching and progressive discipline

• Increased employee morale and satisfaction of role through recognition, feedback, and development of team environment

• Collaborate with peers to solution team concerns and promote new ideas to measure results

#HYBRID

#LI-MG1

INDCS

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Benefits:

Regular Full-Time

We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.

Temporary or Part-Time

In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Pay:

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $87, $124,755.00 USD annually for full time employees. The annual compensation range is comprised of base pay earnings.

Artificial Intelligence Statement

To maintain the integrity and authenticity of our hiring process, we kindly request that all candidates refrain from using artificial intelligence (AI) tools to generate, assist with, or enhance any part of their application materials (including resumes, cover letters, written and verbal responses, and images) or during any stage of the interview process. We value genuine, original work that reflects your personal experience, skills, and communication style. As part of our commitment to a fair and transparent evaluation process, please be advised that we may use technology to detect AI-generated content submitted by candidates. Candidates found to have used AI assistance in violation of this policy may be disqualified from consideration. 

Equal Opportunity Employment and Accommodations:

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

If you are a person with a disability needing assistance with the application process, please contact

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

---