Technical Support Representative

Our client, a leading organization in the healthcare technology sector, is seeking a dedicated and technically proficient Technical Support Representative to join their dynamic team. As a Technical Support Representative, you will be an essential part of the Customer Support Department supporting end users with technical issues. The ideal candidate will demonstrate strong problem-solving skills, excellent communication, and a customer-first attitude, which will align successfully within the organization.

Job Title:
Technical Support Representative

Location:
Alpharetta, GA

What's the Job?

• Respond promptly and professionally to user inquiries via phone, providing first-level technical support.
• Diagnose and troubleshoot hardware, software, and network-related issues related to pharmacy applications and enterprise systems.
• Set clear expectations for follow-up if issues cannot be resolved during the initial contact.
• Escalate complex technical issues to appropriate teams, ensuring thorough documentation and timely follow-up.
• Maintain accurate records of issues and resolutions using the help desk ticketing system to ensure continuous support quality.

What's Needed?

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• 1-3 years of experience in a technical support or help desk environment.
• Strong knowledge of Windows/Mac OS, Microsoft Office Suite, and common enterprise applications.
• Familiarity with ticketing systems such as Salesforce, Jira, or Confluence.
• Excellent problem-solving, communication, and interpersonal skills, with the ability to work independently and collaboratively in a fast-paced environment.

What's in it for me?

• Opportunity to work in a supportive and innovative environment focused on customer success.
• Engage in meaningful work that makes a difference in healthcare technology support.
• Gain valuable experience with industry-leading tools and systems.
• Be part of a diverse and inclusive team committed to professional growth.
• Enjoy a flexible hybrid work arrangement with the ability to go into the office as needed.

Upon Completion Of Waiting Period Consultants Are Eligible For

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.
ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –
Manpower, Experis, Talent Solutions, and Jefferson Wells
– creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.